E-Commerce Operations Intern - Richemont at Richemont in Amsterdam

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity. Richemont – E-Commerce Operations Intern Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity. Starting date: February 2027 Duration: 6 months This is a full-time internship for a duration of 6 months. Please note that you must be enrolled in a university program for the duration of your internship. Main Purpose This internship offers the opportunity to join Richemont Europe’s E-commerce Operations team and contribute to the development of scalable, efficient and well-governed e-commerce processes across the region. The intern will support both day-to-day operational excellence and transformation initiatives, gaining exposure to end-to-end e-commerce flows, release coordination, knowledge management, project governance and cross-functional stakeholder management within a leading luxury group. Scope The role supports multiple Maisons across European markets, including Cartier, Van Cleef & Arpels, IWC, Panerai, Jaeger-LeCoultre, A. Lange & Söhne, Piaget and Vacheron Constantin. The position involves collaboration with regional teams, Maisons, Group functions and shared service partners across a broad stakeholder network. Key Responsibilities Operational Excellence & Process Governance Support the mapping, documentation and continuous improvement of end-to-end e-commerce operational flows, including order management, returns, exchanges and related client operations processes. Maintain and improve internal knowledge materials, including process articles, onboarding content, guidelines and ways of working. Support regional business release activities, including testing coordination and post-release follow-up. Assist in preparing operational updates, process overviews and stakeholder communications. Contribute to initiatives aimed at improving process efficiency, clarity and scalability. Project & Transformation Support Support regional e-commerce, digital client relations and omnichannel initiatives across Europe. Assist with project coordination, including workshops, meeting preparation, action tracking, status updates and governance materials. Prepare presentations, templates and dashboards to support decision-making and progress visibility. Help monitor milestones, risks, dependencies and key project indicators. Support alignment between regional teams, Maisons and Group stakeholders. Skills Strong organization skills and attention to detail. Clear communication and good interpersonal skills. Ability to structure and summarize information from multiple sources. Proactive, adaptable and eager to learn. Good command of Microsoft Office Suite (Excel, PowerPoint, Word, Teams, SharePoint). Basic understanding of SAP or similar ERP systems is an advantage. Fluent in English. Profile Curious about e-commerce, digital operations and the luxury industry. Comfortable working in an international, cross-functional environment. Interested in processes, systems, project coordination and continuous improvement. Collaborative, reliable and willing to take ownership. We Offer A hands-on learning experience within one of the world’s leading luxury groups, with exposure to European e-commer