Dynamics 365 Customer Relationship Management (CRM) Developer at Kyndryl in Bangalore

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role : Bring your specialist knowledge and experience to a company managing 50% of the world’s MIPS and play a critical role in our modernization mission. You’ll be in good company among our global community of experts leading the future of mainframe modernization. Experts who share knowledge openly and collaborate freely. What will you do : Lead Dynamics 365 CRM/CE design, development, customization, and support. Develop Plugins, Workflows, Custom APIs, Web Resources, and extensions using C#, .NET, JavaScript/TypeScript. Configure and customize Dataverse, including forms, views, dashboards, business rules, and security. Build Power Platform solutions using Power Apps, Power Automate, and Power Pages. Develop integrations using REST APIs, Dynamics 365 Web API, Azure Functions, Logic Apps, API Management, and Service Bus. Provide L2/L3 AMS support, troubleshooting, root cause analysis, and performance optimization. Manage CI/CD, ALM, Azure DevOps, Git, deployments, and environment/data migrations. Conduct code reviews, collaborate with stakeholders, mentor team members, and drive Dynamics 365/Power Platform best practices. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 5+ years of experience in Microsoft Dynamics 365 CRM/CE development and support. Strong expertise in Dynamics 365 Sales, Customer Service, Data verse, and Power Platform. Hands-on experience with C#, .NET, JavaScript/TypeScript, Plugins, Workflows, Custom APIs, and Dynamics 365 Web API. Experience with Power Apps, Power Automate, Model-Driven Apps, and Business Process Flows. Strong knowledge of Dynamics 365 Security Model and solution customization. Experience with REST APIs, Azure Functions, Logic Apps, API Management, and Azure Service Bus integrations. Hands-on experience with Azure DevOps, Git, CI/CD, ALM, SQL Server, FetchXML, and Data Migration. Strong skills in Solution Architecture, AMS Support, Troubleshooting,