Divisional Vice President, Enterprise Sales - West at Sprinklr

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The Divisional Vice President, Enterprise Sales – West Region will lead and scale an accomplished team of second-line sales leaders focused on expanding Sprinklr’s impact across some of the world’s largest and most complex enterprises. Our Enterprise Sales team brings together ambition, discipline, and a relentless focus on the customer, helping global brands reimagine how they connect with consumers across service, social, marketing, and digital channels. This leader will play a critical role in driving growth, developing world-class sales talent, and positioning Sprinklr’s AI-native Unified-CXM platform as a strategic foundation for enterprise-wide customer experience transformation. You’ll be leading a team that sells a Forrester top ranked platform to some of the most recognized brands in the world. What You’ll Do Lead, Inspire, and Build Exceptional Teams As a second line leader, you will foster a contagious, high-performance culture—motivating, inspiring, and enabling your teams daily. You will coach leaders and reps on best practices, assess performance, develop talent, and optimize individual and collective contributions across the region. Own Divisional Performance and Market Execution You will design, build, and operate your territory strategy and lead your organization to meet and exceed goals across revenue, hiring, and retention—quarterly and annually. You are accountable for driving sustained growth and operational excellence in the division. Be Present, Strategic, and Hands-On You will be “in the room” with your teams—supporting complex client engagements, guiding strategic pursuits, and demonstrating what great looks like. You know how to construct, negotiate, and win high value, enterprise-wide deals and are prepared to lead from the front. Drive Operational Rigor and Sales Excellence You bring strong discipline in structured sales methodologies (e.g., MEDDPICC ) to ensure qualification excellence, pipeline integrity, and forecast accuracy. You create an environment where your reps are continuously requalifying deals, communicating clearly, and raising the bar on performance. Enable Strategic Alignment and Cross-Functional Partnership You will direct and optimize the flow of sales information—leads, contracts, orders, billings—to ensure operational clarity, predictability, and targeted improvements. You will collaborate closely with Solutions Consulting, Marketing, Customer Success, Finance, and other teams to ensure aligned execution and a unified customer experience. Recruit and Develop Future Leaders You will identify, attract, and develop world class sales talent—building a strong leadership bench and accelerating career growth for high performers. Who You Are & What Makes You Qualified A proven builder of talent. You’ve led elite sales teams and transformed raw potential into top 100% performers. Cross functional relationship builder. You proactively build strong partnerships across Success, Solutions, Finance, Services, and more. Calm under pressure, urgent in execution. You balance patience with a strong sense of urgency and accountability. Experienced in partner ecosystems. You br