Distributor Operations Specialist at Tandem Diabetes Care in Eindhoven

Job description

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and healthcare providers through a positively different experience. We are looking for an International Distributor Operations Specialist to join our international team. In this role, you will help keep our commercial operations running smoothly by supporting international distributors, maintaining accurate customer and product data, and coordinating critical operational processes across multiple teams. This is a hybrid role based in Weert, the Netherlands . You should ideally live in the Weert area or within commutable distance to our Distribution Center and be able to work on-site 2–3 days per week. A DAY IN THE LIFE As our Distributor Operations Specialist, International, you will support the end-to-end order management and fulfilment process for international distributor markets supplied through the European Distribution Centre. You will act as a key operational link between distributor partners and teams across International Commercial Operations, Supply Chain, Finance, the European Distribution Centre, RRD, Regulatory Affairs, and other internal stakeholders. Own the day-to-day coordination of distributor purchase orders from receipt through order entry, release, shipment, and completion. Review orders for accuracy, completeness, pricing, product availability, allocation requirements, requested delivery dates, and alignment with forecast assumptions. Monitor open orders and proactively identify risks, delays, shortages, holds, pricing discrepancies, or other fulfillment exceptions. Coordinate order changes, cancellations, partial fulfillment, and split shipments, ensuring updates are accurately recorded and clearly communicated. Partner with Supply Chain, the European Distribution Center, and fulfillment teams to clarify inventory availability and expected delivery timing. Serve as a primary operational contact for assigned distributor partners, providing clear updates on order status, product availability, shipment timing, delays, and allocation constraints. Maintain allocation trackers, operational documentation, price lists, and accurate order data across Salesforce, CRM, ERP, Microsoft Dynamics, and other applicable systems. Develop and analyze open-order, backlog, allocation, and fulfillment reporting, providing regular visibility to International Operations leadership. Investigate recurring fulfillment issues and distributor concerns, identify root causes, and work with colleagues on corrective actions and continuous improvements. Support internal order requests and coordinate with Regulatory Affairs on country-specific distribution changes for new product releases. Work flexibly across international time zones and travel internationally as required, with travel of up to 25%. EXTRA AWESOME: You will be well positioned to succeed if you bring: A bachelor’s degree, or an equivalent combination of education and relevant professional experience. At lea