Director, Workforce Operations, Data Solutions at Salesforce

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role The Director, Workforce Operations is a strategic individual contributor embedded in the Strategy & Operations team. This role is central to how a large, complex technology organization plans, manages, and scales its workforce — connecting workforce strategy to operational execution in meaningful ways. You'll partner across Product Management, Finance, HR and Data Solutions Leadership to ensure that the right people are in the right roles at the right time, while building the systems and processes that make that possible. What You'll Be Doing Lead end-to-end workforce operations strategy, including headcount and token planning, position management, and organizational design in partnership with Data Solutions leadership Partner with Product Management and cross-functional leadership to manage workforce pipelines, capacity planning and hiring roadmaps aligned to business priorities Own the full position lifecycle — from requisition creation through offer approval — ensuring process integrity and speed Develop and maintain dashboards and reporting frameworks that provide real-time visibility into workforce health, open headcount, and hiring progress Drive operational rigor around job requisition management and position lifecycle workflows in Workday Identify process improvement opportunities and lead initiatives to scale workforce operations efficiently Partner with Data Solutions leadership to translate business goals into workforce plans and hiring roadmaps, including supporting the V2MOM planning process Track progress against strategic workforce objectives and surface insights that inform senior decision-making Prepare executive-level presentations, briefing materials, and workforce review decks for DET and Data Solutions org leadership Serve as a primary liaison and trusted partner across DET, Finance, HR, and Recruiting — building relationships and driving alignment across functions What We're Looking For Required Qualifications 10+ years of experience in workforce operations, resource management, or a related field — ideally in a large technology or SaaS company Deep understanding of headcount management processes, AI productivity multipliers, including planning cycles, requisition workflows, and org design Strong analytical skills with the ability to synthesize complex workforce data into clear, actionable recommendations Proven ability to build trust and influence at all levels, including senior executives Experience with workforce management tools (e.g., Workday) Exceptional written and verbal communication skills; adept at crafting exec-ready narratives and presentations High agency and comfort operating in ambiguity; able to manage competing priorities in a fast-moving environment Curiosity and enthusiasm for AI tools and emerging technologies (e.g., Agentforce, Slack AI) to drive smarter ways of working Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.) Preferred Qualifications Familiarity with Salesforce's V2MOM process, org structure, and the DET organization Experience with Google Worksp