Director, Technical Program Management at Capital One in San Francisco, CA

Job description

Director, Technical Program Management Do you love driving complex technical initiatives and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Technical Program Managers who are passionate about marrying technology with business strategy to join our team. As a Technical Program Manager, you’ll have the opportunity to be on the forefront of driving major technical transformations and scaling platform capabilities across Capital One. About The Team: The Frontier of AI & Solutions TPM team is at the forefront of driving innovation by accelerating Generative AI (GenAI) from cutting-edge research into secure, compliant, and scalable enterprise-scale production. We own and advance core platforms and high-impact solutions, establishing the definitive enterprise guardrails and delivery pathways that enable safe, accelerated AI adoption across the entire company. We are seeking an exceptional Technical Program Manager (TPM) to drive programs at the intersection of Generative AI research and production-scale deployment. This role will focus on multi-agent conversational systems, agentic AI architectures, inference optimization, and model pretraining/finetuning workflows. You will collaborate closely with world-class researchers, engineers, and cross-functional stakeholders to take cutting-edge AI models from concept to production, while ensuring alignment with risk, compliance, and business objectives. What You’ll Do: As a Director of Technical Program Management (TPM), we’re looking for someone that can help us lead programs that deliver on critical business goals and build large scale products & platforms that will help Capital One customers have incredible experiences. In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve. Contribute to the organization’s TPM / Delivery strategy: establish operating mechanisms, maturity models, and tooling that scale across portfolios Drive development of and alignment on program roadmap anchored in business objectives, definition of done, technical solutions, and sequencing of dependencies Lead cross-platform technical investment planning and ensure architectural alignment toward long-term platform convergence and reuse Serve as an executive-level escalation point for program risks, influencing technology leaders to make data-driven tradeoffs between speed, cost and resiliency Ensure definition of measurable outcomes of platform success (availability, scalability, cost efficiency, developer velocity) and ensure delivery accountability across multiple engineering teams Basic Qualifications: Bachelor's degree in a technical field At least 7 years of experience managing technical programs Preferred Qualifications: 7+ years of experience designing and building solutions using distributed computing or service oriented architecture (SOA) 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS 3+ years experience building highly scalable products & platforms 3+ years of experience with Agile delivery 3+ years years experience delivering large and complex programs - where you contribute to the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact Experience in building systems & solutions within a highly regulated environment MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) PMP, Lean, Agile, or Six Sigma certification 3+ years