Director, Solutions Strategy at APPLY in Santiago

Job description

ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com. LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees. THE ROLE: RESPONSIBILITIES: Solution Strategy & Pre-Sales • Design enterprise-grade technology solutions for new initiatives and business opportunities. • Define solution scope, capacity, and high-level estimates in collaboration with Product, Design, Engineering, Data, and other relevant disciplines and teams. • Present and articulate technology solutions, trade-offs, and recommendations to client stakeholders — including where we recommend against something. • Lead technology and vendor assessments, and act as a key voice in buy-vs.-build decisions. • Engage the technology partner ecosystem when defining solutions, bringing partner capability to bear on the client's actual problem rather than the reverse. • Ensure proposed solutions balance business objectives, technical feasibility, scalability, delivery realities, and long-term client strategy. • Contribute materially to pipeline quality and win rate on the opportunities you shape. Client & Technology Leadership • Own and develop relationships with the client's technology leadership and management teams as a trusted advisor. • Understand the client's business and technology landscape well enough to identify credible opportunities for growth and expansion within existing accounts. • Be accountable for the overall direction and coherence of the Technology and Strategy work within your engagements. • Provide strategic direction to project delivery teams, and collaborate with other Senior Leaders across engagements. • Act as a key member of the account team alongside leaders from other disciplines. • Connect technology strategy, delivery execution, and account growth into long-term client partnerships. Craft & Capability • Own and evolve how Apply approaches solutioning: reusable solution patterns, estimating and scoping models, assessment frameworks, and the standard of quality we hold proposals to. • Raise the floor on solution quality across engagements you are not personally staffed on, through review, guidance, and shared standards. WHAT WE'RE LOOKING FOR: Experience • At least 10 years working in and around enterprise IT environments. • A blend of consulting and enterprise-side experience. • Substantial client-facing experience, including gaining the confidence of senior stakeholders. • A track record on complex solutions involving multiple systems, vendors, and stakeholders. • Experience mentoring senior technologists and strategists, and influencing teams you do not manage. Technical breadth • A genuine technologist — strong understanding of web, mobile, and cloud technologies. A jack of all trades. • Cloud and DevOps (AWS, Azure, GCP) — you have architected cloud solutions, or worked closely on projects deployed to the cloud. • Data storage and transformation (RDBMS, NoSQL, big data / warehousing). • API standards and integration patterns (REST, GraphQL). • Familiarity with UX and single-page application frameworks. • Familiarity with MACH architecture and the broader evolution of enterprise systems — including 'monolith to composable' thinking and the realities of getting there. • Strong understanding of headless and service-oriented