Director, Risk & Compliance Operations at Honor in Remote Position

Job description

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role At Honor, compliance and platform integrity are competitive advantages - not gatekeepers. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements and risk signals into efficient, scalable operations directly enables that growth. We are seeking a Director, Risk and Compliance Operations to transform how Honor manages platform-integrity and regulatory risk - moving from reactive case handling to a proactive discipline built on data, monitoring, and durable systems. This leader will build the governance frameworks, detection mechanisms, and monitoring systems that surface issues before they become a problem, while continuously identifying opportunities to simplify operations, protocols, and policy so that managing risk becomes a lever for scale rather than a source of friction. Reporting to the Sr. Director of Platform Integrity, you will lead a team of compliance, investigations, and operations professionals, set the strategic direction for the function across all of Honor's markets, and own day-to-day execution end to end - from regulatory compliance and licensing to complaint and incident management and reduction. This is a deeply cross-functional role that requires equal comfort with strategy and execution, with quantitative risk analysis and hands-on operational problem solving (including personally working a complex investigation), and with policy design and people leadership. The ideal candidate brings experience working at the intersection of technology and operations - someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential. About the Team The Risk and Compliance Operations team enables Honor's growth by transforming regulatory requirements and risk signals into scalable operational practice. We partner across Regulatory, Legal, Product, Field Operations, Care Pro HR, Training, Market Leadership, and the Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance. This is a high-visibility team with direct impact on Honor's ability to scale. As Director of Risk & Compliance Operations at Honor, you will be responsible for: Strategy & Governance Set the strategic direction for the combined Compliance Operations and Platform Integrity function - defining how Honor manages compliance (employment law, home care licensing) and platform integrity (complaints, incidents, investigations) as we grow into new markets and expand our service offerings. Continuously assess for compliance and integrity risk, and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements and protect clients and Care Pros. Develop and own key compliance and integrity metrics and dashboards that give senior leadership clear