Director, Professional Services at Strategy in New York, NY

Job description

Director, Professional Services & Forward-Deployed Engineering – NY The Role The Director, Professional Services (PSD) is a strategic leader responsible for building, growing, and managing a high-performing consulting organization — increasingly built around consultants and forward-deployed engineers who pair hands-on technical delivery with consultative client leadership — that drives customer value, revenue growth, and software and AI adoption. Beyond delivery excellence, the PSD plays a critical role in selling and positioning Professional Services, partnering with Sales and client executives to identify high-value use cases, accelerate adoption, and expand enterprise footprint through a consultative, value-based approach — including embedding forward-deployed engineering pods directly within client environments to co-build and operationalize solutions inside live business workflows. The PSD owns regional services P&L, drives services revenue growth, develops new service offerings, including forward-deployed engineering and AI implementation capabilities, aligned to market needs, and ensures services act as a catalyst for software expansion and long-term customer success. Location: The preferred location for this role is New York, with consideration given to candidates in the broader Tri-State area, followed by the DMV area. Your Focus Strategic Growth & Services Sales • Actively partner with Sales leadership to co-sell Professional Services and drive services attach rates. • Engage client executives (CIO, CDO, CFO, Business Leaders) to identify strategic use cases and transformation opportunities. • Lead consultative discovery discussions to uncover business challenges and position services-led solutions. • Drive software adoption and expansion by aligning services engagements to measurable business outcomes. • Contribute to pipeline development, deal strategy, and account growth planning. • Identify and develop new services offerings that align to market demand and product strategy. Forward-Deployed Engineering & AI Delivery • Build and scale a forward-deployed engineering (FDE) capability within Professional Services — hybrid engineer-consultants who embed directly inside client environments to design, build, and operationalize AI/LLM-powered and data-driven solutions against live business workflows. • Champion a hands-on, co-build delivery model — rapid prototyping, iterative development, and direct integration with client APIs, data pipelines, and cloud infrastructure — as a complement to traditional advisory-led consulting. • Partner with Product and Engineering leadership to translate embedded client learnings into repeatable, packaged offerings (agentic workflows, RAG-based solutions, workflow automation) that scale across the customer base. • Define and track delivery success against measurable business ROI — efficiency gains, revenue acceleration, and adoption — generated through forward-deployed engagements, not just utilization or CSAT. • Recruit, coach, and retain forward-deployed engineers and technical consultants who combine engineering depth (APIs, cloud platforms, data integration) with executive-level client communication. Customer & Executive Engagement • Develop trusted advisor relationships with client executives and senior stakeholders. • Guide customers from implementation to value realization and enterprise-wide adoption. • Lead executive steering committees and strategic roadmap discussions. • Ensure services engagements drive quantifiable ROI and long-term partnership growth. Operational Leadership & Delivery Excellence • Manage Production, Education, and Forward-Deployed Engineering consulting resources. • Ensure high-quality services delivery across all engagements, from advisory-led consulting to embedded technical builds. • Promote best practices, innovation, and knowledge sharing across the consulting organization. • Provide delivery oversight to ensure customer satisfaction and referenceabil