Director, Product Marketing GTM (Service Cloud) at Salesforce in Chicago, IL

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce is the #1 AI CRM, and Agentforce is at the center of how our customers transform service. As Director, Product Marketing (GTM Service Cloud), you will own the go-to-market strategy for our Service business, including Service Cloud, Casey our help agent, and Contact Center. You will join a team of experienced product marketers, act as the voice of sales, and turn product innovation into a clear, unified Service story that wins in the field. What You'll Actually Be Doing Own the go-to-market strategy for the core Service business and tell one end-to-end Service story across Agentforce, Service Cloud, and Contact Center. Be the go-to-market expert for Service for internal stakeholders, executives, and the field, and bring GTM expertise and inspire a team of product marketers Act as the voice of sales, translating business needs across marketing, sales enablement, product, and field teams. Lead cross-functional annual and quarterly GTM planning, partner with product teams on pricing and packaging strategy, and partner with industry and regional product marketing managers to scale programs globally Own competitive strategy and enablement for Service, and build the product enablement strategy, including sales plays, pitch decks, and training material. Drive launch strategy and execution for key Service product launches, including major event moments such as Dreamforce Work with analyst relations on positioning and briefings, and create and deliver content, webinars, blogs, events, and customer stories. Present to audiences of all sizes, from customer meetings to keynote stages, and track, measure, and report on sales and marketing performance against clear metrics You're Our Person If... 8+ years of experience in product marketing, sales, or go-to-market roles, and experience leading and inspiring a team of marketers Strong communication and storytelling skills, and ability to present confidently to executive leaders, cross-functional partners, and customers Self-starter who can navigate a complex, fast-moving, multi-geography organization, and strategic thinker with a growth mindset and comfort with numbers. Data and analytics proficiency for setting measurable marketing metrics Proven partner to sales, marketing, and enablement teams. Knowledge of or experience marketing to Service buyers across multiple industries, and experience creating value propositions and content strategies for the full buyer funnel Even Better If... Experience with Salesforce products and/or other SaaS and B2B technology platforms Experience in Contact Center, customer service, or AI agent products Experience using AI tools to analyze and interpret sales data, and create plans based on that data Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what