Director, Product at Progyny

Job description

Thank you for considering Progyny! Progyny is seeking a Director of Product to define and lead the product strategy for Family Building Navigation. This leader will shape how members discover, understand, and engage with family building benefits, services, and care programs, connecting intuitive digital experiences with personalized human guidance. Reporting to the GVP, Product, you will own the vision, strategy, roadmap, and measurable outcomes for an integrated navigation experience that serves members and enterprise clients. You will work across Product, Engineering, Design, Clinical, Service Experience, Client Experience, Commercial, Finance, and Operations to translate complex member and client needs into scalable capabilities and a sustainable operating model. This role is ideal for a product leader who can operate at both strategic and executional levels, establish clarity in an evolving space, influence senior stakeholders, and bring digital, clinical, service, and business capabilities together into a cohesive member journey. What you'll do... •Define the long-term direction for Family Building Navigation and translate member, client, clinical, and business needs into a focused portfolio of investments, measurable goals, and a sequenced roadmap. • Improve how members identify needs, understand available benefits and programs, receive guidance, take action, enroll in relevant programs, and remain engaged over time. • Establish where self-service, personalization, proactive outreach, and one-to-one guidance best serve members. Design seamless handoffs across channels with shared context, clear ownership, and continuity of experience. • Develop journeys that help eligible members discover relevant programs, overcome barriers, and move from awareness and referral through enrollment and sustained participation. • Partner with Service Experience and Clinical leaders to shape workflows, routing, case management, service tools, automation, and team enablement that balance personalization, quality, responsiveness, capacity, and cost to serve. • Partner with Client Experience to define implementation capabilities and tooling that simplify the collection and configuration of benefit information required to coordinate Family Building Navigation. • Align Product, Engineering, Design, Digital Member Experience, Clinical, Service Experience, and Client Experience teams around requirements, dependencies, sequencing, risks, and shared outcomes. • Partner with Commercial, Finance, Clinical, and Operations leaders to assess market and client needs, inform positioning, packaging, and pricing, and define a sustainable delivery model. • Use member research, client feedback, operational insight, market context, experimentation, and performance data to validate opportunities, test assumptions, prioritize capabilities, and develop business cases. • Define and monitor measures across navigation success, enrollment conversion, engagement, member and client satisfaction, service effectiveness, operational efficiency, and business value. Turn insights into clear improvement priorities. • Communicate strategy, progress, tradeoffs, risks, and investment recommendations with clarity. Build alignment across senior leaders and resolve ambiguity that could slow execution. • Model strong product judgment, structured decision-making, customer-centered thinking, and disciplined execution while mentoring and influencing product partners across the organization. About You... • 10+ years of product management or closely related experience, including significant leadership of product strategy, roadmaps, and delivery in digital health, employer-sponsored benefits, care navigation, or another complex service-enabled environment. • Demonstrated ownership of a product area or portfolio with accountability for vision, investment priorities, cross-functional execution, and measurable customer and business outcomes. • Experience designing scalable navigation or enga