Director, Pharmacy Automation at Ro in Romeoville, IL

Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As the Director of Automation, you will lead the strategy, design, and implementation of automation solutions across Ro's pharmacy fulfillment, compounding, warehouse, and distribution operations. Reporting to the Vice President of Pharmacy Operations, you will partner closely with Operations, Pharmacy, Supply Chain, Technology, Facilities, Finance, Quality, and external equipment manufacturers to build scalable, efficient, and compliant pharmacy operations. This role is ideal for a strategic leader who thrives on solving complex operational challenges, driving continuous improvement, and delivering innovative automation solutions that support Ro's continued growth. This position is based in Romeoville, IL and requires approximately 10–15% travel to support other pharmacy locations. What You’ll Do: Lead the development and execution of Ro's automation strategy across pharmacy fulfillment, compounding, warehouse, packaging, and shipping operations Identify, evaluate, and implement automation technologies that improve safety, quality, throughput, and operational scalability Partner with Pharmacy Operations, Supply Chain, Technology, Finance, Facilities, and Quality teams to design future-state workflows and optimize operational performance Lead capital automation projects from concept through implementation, including business case development, equipment selection, vendor management, installation, commissioning, and operational readiness Collaborate with architects, engineers, facility managers, and contractors to support new pharmacy builds, expansions, and facility renovations Establish operational performance metrics and dashboards to monitor productivity, equipment utilization, fulfillment accuracy, inventory performance, and return on investment Drive Lean, Six Sigma, and continuous improvement initiatives that reduce waste, improve efficiency, and standardize best practices across multiple pharmacy sites Ensure automation solutions meet FDA, USP, OSHA, state Board of Pharmacy, and internal quality requirements while supporting a culture of safety, compliance, and operational excellence Develop, document, and maintain SOPs, standardized workflows, and operational best practices for automation systems, ensuring consistent, safe, compliant, and efficient utilization across all pharmacy sites What You’ll Bring to the Team: 8+ years of experience leading automation, industrial engineering, manufacturing, fulfillment, warehouse, or pharmacy operations initiatives Demonstrated success managing large-scale automation or capital projects from concept through implementation Experience with automated material handling systems, robotics, warehouse automation, packaging equipment, or pharmaceutical manufacturing technologies Strong knowledge of operational excellence methodologies, including Lean Manufacturing, Six Sigma, value stream mapping, and process optimization Experience developing capital budgets, business cases, and ROI analyses for operational investments Excellent cross-functional leadership, stakeholder management, and executive communica