Director, Operations – Multi-Site, Europe & META at Honeywell Technologies in Bracknell

Job description

Director, Operations – Multi-Site, Europe & META Position Summary The Director, Operations – Multi-Site, Europe & META is responsible for leading operational execution and delivery excellence for the Multi-Site business across Europe and META. Reporting to the Global General Manager, Multi-Site, this role translates business strategy and growth priorities into consistent, scalable operational execution across a complex, multi-country environment. The Director will establish the regional operating rhythm, execution discipline, and performance management framework required to deliver profitable growth, exceptional customer outcomes, and predictable project and service performance. The role partners closely with Sales, Project and Service Operations, Engineering, Customer Success, Finance, Offering Management, and regional business leadership to ensure the organization has the capacity, capabilities, processes, and accountability required to execute for large, complex, multi-site customers. This leader will be responsible for driving operational transformation through disciplined execution, accountability, continuous improvement, and business process excellence while enabling sustainable and profitable growth across the region. Key Responsibilities Operational Leadership & Execution Lead the Multi-Site operating model across Europe and META, ensuring consistent execution across countries, customers, and delivery teams. Translate the General Manager’s business strategy and growth priorities into operating plans, execution priorities, resource requirements, and measurable outcomes. Establish and lead a robust management operating system with clear KPIs, operating reviews, escalation mechanisms, action tracking, and accountability. Own the regional operating cadence, including weekly business reviews, KPI reporting, performance reviews, forecast reviews, and recovery planning. Drive predictable execution across the customer lifecycle, from opportunity handoff and mobilization through project and service delivery and ongoing customer support. Identify and eliminate execution barriers that affect revenue conversion, profitability, quality, schedule performance, and customer satisfaction. Develop visibility into operational performance through dashboards, scorecards, metrics, and management reporting. Multi-Site Delivery & Customer Experience Provide operational leadership for complex strategic and multi-site customer programs spanning multiple countries and delivery organizations. Establish common delivery standards, governance, and operating processes while accommodating necessary local and customer requirements. Partner with customer-facing leaders to resolve critical escalations, strengthen execution, and improve overall customer outcomes. Drive consistent handoffs and accountability across Sales, Engineering, Projects, Service, Customer Success, and supporting functions. Build scalable operating capabilities that enable the organization to support continued Multi-Site growth without sacrificing delivery quality. Ensure lessons learned, best practices, and continuous-improvement opportunities are systematically captured and implemented. Financial & Business Performance Partner with the Global General Manager and Finance to deliver operating commitments and improve business performance. Drive productivity, cost management, utilization, working-capital discipline, backlog execution, and execution improvements that support profitable growth. Maintain visibility to operational risks and opportunities and implement recovery actions when business performance deviates from plan. Improve forecast accuracy, operational predictability, and execution performance through proactive planning and disciplined review processes. Support Annual Operating Plan and strategic planning activities by identifying capacity, capability, and investment requirements. Regional Capacity & Workforce Leadership Lead capacity and resource planning across Europe and