Director, Operations at LifeStance Health in Columbia, MD

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Role Overview The Director of Operations serves as a key role in LifeStance’s operational team and is accountable for the day-to-day operations of a designated region, including existing platforms and newly acquired businesses, as well as analyzing and reporting regional financial performance. The individual will provide oversight of operational support, which requires excellent presentation skills and flexibility in working on cross functional Health System teams and an ability to respond rapidly to concerns or questions driving key performance factors. The director will examine and redefine methodology, and documentation, to standardize processes needed to provide high satisfaction of quality deliverables in a timely and cost-efficient framework. Location: 5850 Waterloo Rd Ste 230, Columbia, MD 21045 Compensation: $130,000 - 150,000/annually, with additional annual bonus potential and a long-term incentive program Responsibilities: Responsible for supporting a platform of practices and managing field employees and supported practices Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings Responsible for developing a high level of excellence with the administrative and operations staff of supported practices Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities Work with team members to ensure that patients of supported practices are highly satisfied with their experiences Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs Regional Revenue cycle management Coordinate monthly meetings and ongoing training for staff Troubleshoot and triage potential issues to identify root cause Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience Other duties as assigned Skills & Experience: Bachelor’s degree 7+ years of operational management within a healthcare setting Knowledge and experience with clinical operations Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, CPOE, etc. Ability to learn new technology while gaining proficiency in several EMR/EHRs; gain proficiency in new technologies. From cloud everything, non-Microsoft work environment to implementations using FHIR & API Exceptional client engagement Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socio