Director, Operations Analytics at Sunlife in Waterloo, ON

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. Role Summary : The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner. This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives. What will you do? Data Analytics Strategy Development and Execution Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy Establish metrics and KPIs to measure analytics function performance and business impact Business Intelligence and Reporting Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users Transform complex operational data into clear visualizations supporting executive reporting and strategic planning Team Leadership and Capability Building Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives What do you need to succeed? Education & Experience Requirements Minimum 7 years relevant business, data, and analytics experience University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience Proven experience leading data analytics functions delivering measurable business value Experience in operations, business process management, or service delivery environments preferred Experience managing and transforming data infrastructure and analytics capabilities Track record of leading high-performing teams of professional knowledge workers Experience working in financial services, insurance, or regulated industries an asset As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking coll