Director, Onsite Product Development and Sales Support at Concentra in Addison, TX

Job description

Overview Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Director, Onsite Product Development and Sales Support is responsible for the strategy, development, commercialization, proposal support, and ongoing optimization of onsite products, services, and customer solutions. This role serves as a critical link between market opportunity, product innovation, sales enablement, and operational execution, ensuring solutions are effectively designed, positioned, and successfully transitioned into operations. Working cross-functionally with Sales, Operations, Strategy, Clinical Services, Marketing, Finance, Legal, and Technology teams, the Director leads onsite product and solution development initiatives, supports strategic proposal efforts, and partners with operational leaders during implementation activities to drive business growth, operational effectiveness, and customer success. Responsibilities Proposal Development and Strategic Sales Support Lead and oversee responses to Onsite Requests for Proposal (RFPs), Requests for Information (RFIs), and other strategic business opportunities. Partner with Sales, Operations, Strategy, Clinical Services, Finance, Legal, and Marketing teams to develop compelling, customer-focused solutions. Ensure proposal responses are accurate, compliant, competitive, and aligned with organizational capabilities and strategic objectives. Maintain proposal content libraries, templates, processes, and best practices to improve quality and efficiency. Support business development efforts through solution design, customer presentations, finalist presentations, and strategic opportunity assessments. Collaborate with Sales leadership to identify market opportunities and develop strategies that support revenue growth and customer retention. Analyze proposal outcomes and implement process improvements to increase win rates and overall effectiveness. Product Strategy and Development Partner with VP of Onsite strategy to develop and execute onsite product and service strategies aligned with organizational goals, customer needs, and market opportunities. Conduct market research, competitive analysis, and customer discovery activities to identify growth opportunities and emerging industry trends. Define product vision, roadmap priorities, requirements, success metrics, and business cases for new and existing onsite offerings. Lead the development, pilot testing, launch, and optimization of onsite products and employer-focused solutions throughout their lifecycle. Collaborate with operational, clinical, and technology stakeholders to enhance customer experience, improve service delivery, and drive operational efficiencies. Evaluate product performance and customer feedback to identify enhancement opportunities and support continuous improvement efforts. Assess emerging market trends and customer requirements to support future product innovation and growth strategies. Solution Implementation and Operational Readiness Partner with Operations, Clinical Services, Technology, and customer stakeholders to support implementation and deployment activities for onsite products, services, and client solutions. Participate in implementation planning and readiness assessments to facilitate successful transitions from sales and product development into operational execution. Coordinate activities among cross-functional teams to support onboarding, deployment, communication, and change management efforts. Monitor implementation milestones, identify risks and dependencies, and collaborate with operational partners to address issues impacting project outcomes or customer experience. Gathe