Director of Student Success at Ivy Tech Community College in Evansville, IN

Job description

The Director of Student Success provides leadership for Ivy Cares, overseeing the development, coordination, and assessment of comprehensive wraparound services that address barriers to student success. The Director connects students with campus and community resources to address basic needs, financial challenges, and other personal or situational barriers that may impact their ability to persist and complete their education. The Director develops proactive support strategies, coordinates services and interventions for students experiencing challenges, and collaborates with campus partners and community organizations to ensure students have access to the resources they need to succeed. In addition to leading Ivy Cares, the Director supports First-Year Experience programming and other student success initiatives, including targeted interventions for at-risk student populations. Using institutional data, student feedback, and established best practices, the Director evaluates the effectiveness of services and advances institutional goals related to student retention, persistence, and completion. Wraparound Services & Student Advocacy Provide leadership for the development, coordination, management, and growth of the Ivy Cares Office and its programs and services. Identify the needs of student populations and align Ivy Cares goals, operations, and services accordingly. Develop and implement programs, services, and initiatives that address basic needs and other barriers that may interfere with student success, persistence, and completion. Coordinate campus programming that increases student access to resources and raises awareness of student needs and the impact of poverty, food insecurity, housing instability, transportation, childcare, mental health, trauma, and other external factors on academic success and persistence. Develop strategies to increase awareness and utilization of Ivy Cares programs and resources among students and employees. Facilitate student access to and use of campus and community resources through referrals, individualized support, case management, outreach, and follow-up. Maintain accurate, confidential student records in accordance with FERPA, College policies, and applicable requirements. Student Success & Persistence Lead the development, coordination, implementation, and assessment of student success initiatives that promote engagement, retention, persistence, and completion. Develop and implement programs, services, and outreach strategies that support at-risk student populations and address barriers to student engagement, persistence, and completion. Develop and coordinate First-Year Experience programming and other initiatives that support student transition, connection, belonging, and academic success. Supervision, Staff Development & Operations Supervise assigned staff and student employees, establish clear expectations, assign responsibilities, and monitor performance and service delivery. Conduct performance evaluations, provide ongoing feedback and coaching, and support professional development and employee accountability. Develop staffing plans and workflows that ensure effective program delivery, appropriate service coverage, and responsible use of personnel. Campus & Community Collaboration Collaborate with academic and student affairs departments to identify student needs, coordinate support, and develop integrated student success initiatives. Develop and maintain partnerships with community organizations, social service agencies, schools, foundations, employers, and other stakeholders. Represent the College in community meetings, events, and initiatives related to student success, student retention, and basic needs support. Assessment & Continuous Improvement Establish and monitor program goals, participation measures, retention indicators, referral outcomes, and other key performance metrics. Analyze institutional data, student feedback, and program outcomes to evaluate effectiveness, ide