Director of Learning and Resources at the National Deaf Center at The University of Texas at Austin

Job description

Job Posting Title: Director of Learning and Resources at the National Deaf Center ---- Hiring Department: Special Education ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Dec 01, 2026 ---- Position Duration: Expected to Continue Until Sep 30, 2027 ---- Location: Texas ---- Job Details: Purpose The purpose of this position is to provide strategic leadership for the National Deaf Center's (NDC) universal technical assistance, learning, and resource functions by overseeing the people, systems, standards, partnerships, and priorities that help individuals and organizations build foundational knowledge, access high-quality resources and professional learning, and connect to deeper levels of technical assistance when needed. Responsibilities Lead NDC’s universal technical assistance strategy by setting priorities for learning, resources, training, webinars, help desk support, and other scalable approaches that build foundational knowledge and serve as the primary entry point to NDC services. Lead and supervise the Learning & Resources team, including setting priorities, coordinating workloads, supporting staff performance and professional growth, managing consultants and part-time staff, and ensuring alignment across learning, support, engagement, and content development activities. Guide development and continuous improvement of NDC learning and resource products, including online modules, resources, tools, certificate programs, and other professional learning materials; establish clear processes for co-design, review, accessibility, dissemination, and ongoing updates. Set center-wide standards and priorities for trainings, webinars, and presentations, including identifying strategic opportunities, strengthening consistency across NDC presentations, developing shared templates and reusable materials, and coordinating with staff across teams to ensure high-quality, accessible delivery. Oversee systems for help desk support, inquiry triage, customer service, and professional learning administration, including referral pathways, tracking and reporting processes, certificate and continuing education workflows, and escalation of more complex or systems-level needs. Use data, evaluation findings, and stakeholder feedback to guide priorities and continuous improvement, including identifying recurring needs and translating patterns into future resources, training, communications, and technical assistance priorities. Build and maintain relationships with external organizations and professional partners to strengthen learning and resource activities, expand professional development opportunities, support collaborative training and resource development, and extend the reach of NDC’s universal technical assistance. Collaborate across NDC teams and contribute to center-wide strategy as a member of the Leadership Team, strengthening connections between universal, targeted, and intensive technical assistance and ensuring Learning & Resources priorities align with broader NDC goals. Required Qualifications Master's degree in education, instructional design, professional learning, disability studies, organizational learning, program administration, or a related field. Seven or more years of experience in professional learning, training, technical assistance, online learning, or a related field. Demonstrated experience leading the development and delivery of professional learning, training, or educational resources for diverse audiences. Experience supervising staff, managing teams, and coordinating work across multiple projects or functional areas. Demonstrated experience developing and improving systems, workflows, and processes related to learning, training, technical assistance, or customer support. Experience working with deaf people and deaf communities. Strong leadership, project management, communication, and organizational skills. Ability to work collaborati