Director of Financial Aid, Operations and Outreach at Connecticut State Community College in New Britain, CT

Job description

About CT State Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success. For more information about CT State Community College and the campus please visit Home - CT State Position Details Level: Community College Professional 21, 12-month, tenure track position Employment Type: Standard Hours: Full-time, 35 hours per week Anticipated Start Date: September 2026 Work Location: CT State CC (185 Main Street New Britain, CT 06051) Please note: This position is based at one of our Campuses and is not located at the New Britain office. Work Modality: On site; Position is not remote Closing Date: Open until filled, with priority consideration given to applicants who submit materials by Friday, August 21, 2026. Position Summary The Director of Financial Aid, Operations and Outreach supports the Associate Vice President for Financial Aid Services & Title IV Compliance in the execution of strategic enrollment plans and regulatory and compliance issues for Financial Aid at assigned campuses. The position manages and oversees the daily operations of financial aid services for an assigned group of campuses, which includes but is not limited to implementing and developing policies and procedures, maintaining compliance with federal, state, foundation and institutional aid programs, supervision and staff training, and other duties as assigned. Essential Duties and Responsibilities Under the direction of the Associate Vice President for Financial Aid Services & Title IV Compliance the Director of Financial Aid, Operations and Outreach is responsible for effective performance in these essential duties: Key responsibilities include: Reports to the AVP for the execution of strategic enrollment plans and regulatory and compliance issues. Responsible for the daily operations of financial aid services at assigned campuses. In collaboration with the AVP, develops, maintains, and implements policies for the compliant administration of federal, state, foundation, and institutional aid programs. Assists in fund reconciliation activities, as needed. Reviews and resolves overawards. Ensures effective procedures are in place to prevent overawards and establishes safety to identify and resolve issues in a timely manner. Manages the Return of Title IV process. Ensures that calculations and communications are completed both accurately and timely. Supervises campuses within the designated region; coordinates ongoing staff training programs and new staff training; assists the AVP with the development of broader professional development. Oversees promotional and informational materials for distribution and use across the campuses. Promotes an atmosphere of exceptional customer service as a means to promote positive student experiences. Delivers and participates in training activities and workshops, as needed. Performs other duties and tasks to support the overall success of the division. May involve occasional evening or weekend work. Additional responsibilities include: Attendance and participation at convocation and commencement ceremonies Service on assigned committees and task forces Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends. This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description. Minimum Qualifications Master’s degree in accounting, business, student affairs, public administration, or related field together with four (4) or more years of experience in financial aid in a higher education setting, with at