Director, Legal Operations at Judi Health in New York, NY

Job description

About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health . Location: 3-days Hybrid (Local to NYC, Denver, or Charlotte) Position Description: The Director of Legal Operations reports to the General Counsel and operates under the direction of Legal Department leadership. The Director is responsible for the operational effectiveness, scalability and continuous improvement of the Legal Department. This individual will serve as a strategic partner to the General Counsel and legal leadership team, driving efficiency, scalability, data-driven decision making, and the adoption of artificial intelligence and automation tools across legal and compliance functions. This individual will serve as the operational leader of the Legal Department, overseeing legal technology, matter management, contract lifecycle management, reporting, knowledge management and workflow optimization. The Director will establish consistent operating procedures, improve resource allocation, and create scalable processes that enable attorneys and legal professionals to focus on high-value strategic and legal work. The ideal candidate combines strong legal operations experience and project management capabilities with technical proficiency, sound business judgment, and a demonstrated track record of leveraging AI, workflow automation, and technology solutions to improve productivity, reduce risk, enhance service delivery, and support rapid organizational growth. Position Responsibilities: Legal Operations Leadership Partner with Legal leadership to develop and execute the legal operations strategy aligned with company objectives. Design and continuously improve workflows across contracting, compliance, corporate governance, litigation management, employment matters, regulatory affairs, and legal intake processes. Establish operational metrics, KPIs, dashboards, and reporting mechanisms to measure legal department performance. Manage legal department budgets, vendors, outside counsel relationships, and technology investments. Department Management and Core Legal Operations Lead annual and multi-year departmental planning, budgeting, resource allocation, and headcount planning in partnership with the General Counsel. Administer matter management, including intake, assignment, prioritization, status tracking, risk classification, and reporting across the legal portfolio. Manage outside counsel and other legal service providers, including selection, engagement terms, billing guidelines, rate negotiations, invoice review, performance evaluation, and diversity expectations. Oversee e-billing, accruals, spend analytics, cost controls, alternative fee arrangements, and periodic financial reporting for the Legal Department. Coordinate litigation support operations, including legal holds, e-discovery processes, document preservation, and collaboration with internal stakeholders and external providers. Maintain departmental policies, operating procedures, approval authorities, records, calendars, and other administrative controls necessary for consistent and auditable legal operations. Assess workload and service demand, recommend sourcing and staffing models, and su