Director, Group Benefits Regulatory Compliance at Manulife in Toronto, ON

Job description

The Director, GB Compliance and Regulatory Change is an opportunity to lead the Line 1B regulatory change mandate across Group Benefits and drive complex regulatory commitments and Corrective Action Plans through to sustainable closure. The role will bring together business, technology, Legal, Compliance, Privacy, Risk and other partners to translate regulatory requirements into clear plans, decisions and accountable execution. By strengthening how Group Benefits responds to regulatory change and manages compliance risk, this role will help protect our customers and business while supporting effective, sustainable operations. The successful candidate will gain broad exposure across Group Benefits, work with senior leaders and enterprise partners, and lead high-priority initiatives with meaningful business and regulatory impact. Position Responsibilities: Lead the Line 1B portfolio of regulatory changes, compliance issues and CAPs from impact assessment through implementation, evidence and closure. Chair the Group Benefits LAC with the Canada Segment BUCC and Line 1 GB members, driving impact assessments, action plans, decisions, working groups and escalation. Develop and drive integrated cross-functional plans with clear owners, milestones, dependencies, risks and closure criteria. Lead multidisciplinary teams without direct authority, secure commitments, resolve barriers and escalate material delivery risks and decisions. Partner with Legal and Compliance to translate regulatory requirements into executable business change while preserving Line 1 accountability and Second Line oversight. Provide Line 1B governance and challenge over risk assessments, mitigation plans, implementation readiness, delivery health and evidence supporting closure. Lead portfolio reporting, executive recommendations, annual planning and business readiness for regulatory change. Required Qualifications: Bachelor’s degree or equivalent business experience. 5+ years of experience leading complex regulatory, compliance, risk, transformation or program delivery in a regulated environment. Proven track record leading cross-functional initiatives and driving regulatory or corrective action commitments to completion without direct authority. Excellent project management, stakeholder management, negotiation and influencing skills. Ability to translate complex requirements into practical business actions, controls and evidence. Excellent analytical, written and verbal communication skills with sound judgement and strong attention to detail. Preferred Qualifications: Experience in financial services, insurance or Group Benefits and familiarity with privacy, accessibility or health-benefit requirements. Knowledge of regulatory change, compliance issue management, operational risk and Line 1/Line 1B/Second Line accountabilities. Experience with Archer; PMP or comparable certification is an asset. Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We ar