Director Enterprise Order Management Platform at Mastercard

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director Enterprise Order Management Platform Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient (DQ) drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. ________________________________________ Overview The Global Business Solutions Center (GBSC) Financial Systems organization is establishing an enterprise Order Management (OM) platform capability and operating model within GBSC. The Director, Enterprise Order Management Platform will lead the Cloud OM platform implementation and long-term ownership, ensuring the platform integrates seamlessly across the enterprise order-to-cash landscape and enabling scalable delivery for current and future business programs. The Director, Enterprise Order Management Platform will build and lead a team responsible for platform strategy, delivery enablement, release management support, integration business analysis, OM operations support, and ongoing systems run/maintain, while partnering closely with business stakeholders, technology teams, and vendors to deliver reliable, secure, and auditable outcomes. ________________________________________ Role In this position, you will: • Enterprise Platform Ownership (Cloud OM): Own the end-to-end strategy, roadmap, governance, and operational readiness for the cloud Order Management platform, including platform standards, configuration direction, and lifecycle management across releases and enhancements. • Integration Leadership (Upstream/Downstream): Lead design and delivery oversight for primary integrations, including Cloud OM ↔ billing system (on-prem), Cloud OM ↔ CRM system, and Cloud OM ↔ payment system, ensuring resiliency, data integrity, reconciliation, and control points across the O2C process. • Order-to-Cash & Billing Systems Depth: Bring deep understanding of Order-to-Cash workflows and how OM integrates with billing systems; ensure integration and process designs support billing accuracy, invoicing, revenue outcomes, and downstream financial controls. • Delivery Enablement & Release Management Support: Establish a team and operating model that supports Dev teams and release management with clear requirements, integration mappings, test strategies, cutover planning, and production readiness activities for OM-related deliveries. • Production Support & Problem Management: Oversee the run/maintain model for OM—including incident triage, root-cause coordination, vendor engagement, escalation communications, and continuous improvement—ensuring stable operations and strong stakeholder confidence. • Business Partnership & Operational Support: Partner with OM operations and business owners to define workflows, enable adoption, deliver training/communications, and identify automation opportunities that improve cycle time, quality, and transparency. • People Leadership & Organizational Build: Build and lead a team spanning integration/project business analysts, pl