Director, Dominican Republic at Crowley in Jacksonville

Job description

Overview Who We Are: Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive. With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities. We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners. Work Arrangement: Hybrid What You'll Do: The Director, Dominican Republic serves as the market and service leader for the Dominican Republic, with accountability for commercial performance, P&L results, customer relationships, and cross-functional service execution. The role collaborates with and influences the commercial efforts of the Commercial team in the Dominican Republic, aligning local execution with Caribbean Region priorities. The Director owns the annual plan, forecast, revenue, cost, contribution margin, and corrective actions for the Dominican Republic business. Working in a matrixed environment, the Director aligns Sales, Pricing, Trade, Operations, Finance, Customer Care, Equipment, and other stakeholders to drive profitable growth, service reliability, asset utilization, and strong customer outcomes. The Director represents the Dominican Republic business internally and externally, establishes clear priorities, resolves barriers, and ensures disciplined execution against Caribbean Region objectives. Responsibilities Key Responsibilities: Market Leadership & Commercial Execution P&L Ownership & Business Performance Own the Dominican Republic P&L, including revenue, cost, contribution margin, forecast accuracy, and delivery of annual operating-plan commitments. Lead monthly financial and business-performance reviews with Finance and the VP, Caribbean Region Commercial, identifying variances, risks, opportunities, and corrective actions. Develop and maintain the annual business plan, commercial forecast, and market growth strategy for the Dominican Republic. Monitor volume, rate, cargo mix, cost-to-serve, contribution, collections, service performance, and asset utilization to improve sustainable profitability. Own recovery plans when performance falls below expectations and ensure actions, accountable owners, and timelines are clearly established. Lead commercial execution activities within the Dominican Republic market, ensuring alignment with Caribbean Region Commercial priorities and growth objectives. Collaborate with and direct the commercial efforts of the Commercial team in the Dominican Republic, setting priorities, coordinating execution, and reinforcing accountability for results. Drive customer growth and retention initiatives that strengthen customer value, support business expansion, and enhance market performance. Establish and manage commercial execution priorities within the Dominican Republic to improve responsiveness, customer engagement, and business outcomes. Monitor market activity, customer trends, and commercial performance indicators to identify opportunities and risks affecting market performance. Support implementation of regional commercial initiatives and ensure consistent execution within the Dominican Republic market. Customer Relationship Management Lead customer relationship activities within the Dominican Republic, serving as a primary commercial point of contact for customers and key market stakeholders. Build and maintain strong customer relationships that support long-term retention, customer satisfaction, and business growth. Identify customer opportunities and risks and coordinate actions that strengthen customer engagement and commercial outcomes. Esca