Director, Direct Express Business Controls at Fiserv in Alpharetta, GA

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director, Direct Express Business Controls What does a successful Director, Direct Express Business Controls do at Fiserv? As a successful Director, Direct Express Business Controls, you will lead first-line control activities for the Direct Express program across card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management. You will use your leadership and extensive risk and controls experience to embrace ambiguity and problem-solving and you will operate both independently and with specific guidance knowing when to balance the forest versus the trees. You will partner with business owners, risk stakeholders and control teams to identify, test, monitor and remediate controls that support operational integrity and program requirements. What you will do: Identify risks and controls across Direct Express program processes, including card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management. Build relationships and tailor communication across live discussion and emails to most effectively address the topic at hand. Clarify tasks for stakeholders and team members to move initiatives forward and to help remove obstacles. Conduct periodic control monitoring and testing for assigned areas using documented procedures, evidence standards and assessment criteria. Review control testing performed by other team members, provide feedback on documentation quality and escalate concerns related to control design or operating effectiveness testing timing and results. Support issue management activities by helping business owners complete root cause analyses, define remediation actions and confirm sufficient remediation activities have been implemented. Track control testing progress, issue remediation status and stakeholder action items to support timely completion of program deliverables. Communicate risks, control observations and remediation progress to business owners and risk stakeholders through clear written summaries and live discussions. What you will need to have: Ability to adapt to frequently changing priorities in a fast paced environment and proactiveness in anticipating next steps required and stakeholder reactions and successfully flexing your leadership style as needed to help the team and stakeholders be successful. 10+ years of experience in business controls, audit, risk management, compliance or a related control function. 8+ years of experience performing risk and control assessments, including risk and control self-assessments, control testing and/or development of risk and control matrices. 8+ years of experience documenting control test procedures, evaluating evidence, identifying control gaps and communicating remediation requirements to stakeholders. Experience with payment processing concepts, including Automated Clearing House file transmissions, settlement flows and transaction processing controls. Experience applying internal control frameworks, including Committee of Sponsoring Organizations internal control framework, Sarbanes-Oxley Act controls or similar control standards. Ability to complete additional security review requirements necessary to support the Direct Express program and provide evidence of U.S. citizenship or lawful non-permanent resident status. Bachelor’s degree or higher in accounting, finance, risk management, a related field or equivalent combinat