Director, Customer Growth - Americas at HiBob

Job description

About Us HiBob helps modern, mid-size businesses transform the way they manage people. Our HR platform gives HR leaders and managers the tools they need to connect, engage, develop, and retain their people. Built for the way people work today – globally, remotely, and collaboratively – Bob helps organizations create better work experiences at scale. Being a Bobber means bringing your full self to work and doing your best work alongside thoughtful, ambitious people. We are building a global team that values curiosity, ownership, collaboration, and a genuine commitment to customer success. It’s an exciting time to join! Salesforce is leading a $166 million investment in the company, supporting our vision to bring trusted people context into the AI-powered enterprise. As we accelerate our product, technology, AI, and innovation roadmap, you’ll have the opportunity to help shape what comes next. About the Role ​​​​​We are looking for a strategic, commercially minded Director of Customer Growth to lead HiBob’s existing-customer growth business across the US, Canada, and Latin America. This is a regional GTM leadership role with end-to-end accountability for the full Customer Growth UU motion across the Americas: expansion through upsell and cross-sell, together with renewal uplift. Reporting into Customer Growth leadership, you will lead the regional Account Management and Renewal Management organization through its people managers, setting the strategy, operating rhythm, and commercial standards required to deliver predictable growth from HiBob’s installed customer base. The Americas is a critical growth market for HiBob. Your mandate is to build a scalable, high-performance Customer Growth engine that captures the opportunity across the customer lifecycle, deepens strategic customer relationships, and increases HiBob’s presence and brand awareness through a growing base of successful customers. You will balance the proactive “Hunt” for expansion opportunities with disciplined “Harvest” execution at renewal. Efficiency is non-negotiable: growth should scale through sharper prioritization, account tiering and intent signals, AI and automation, smart bundling, and repeatable commercial playbooks rather than linear headcount growth. Location: New York City or the surrounding area preferred; open to candidates located within the Eastern Time Zone. Candidates based in the NYC metro area are expected to work a hybrid schedule. Responsibilities Own the Americas Customer Growth commercial outcome across the US, Canada, and Latin America, with accountability for expansion ARR from upsell and cross-sell and for commercial uplift at renewal. Lead the full regional Customer Growth UU motion, bringing Account Management and Renewal Management together under one clear strategy, operating model, forecast, and performance cadence. Deliver against regional Customer Growth targets, translating goals into clear expectations for managers and teams across pipeline creation, conversion, renewal uplift, forecast accuracy, and quota attainment. Lead, coach, and develop the Americas Customer Growth leadership team and organization, creating clear accountability, strong succession, and high- performance commercial culture. Scale the “Hunt and Harvest” model: build proactive whitespace and lifecycle expansion while ensuring renewal opportunities are systematically managed for appropriate uplift and commercial value. Create pipeline, not just manage it. Establish a signal-led approach using account tiering, intent data, customer lifecycle triggers, adoption insights, and structured plays to identify and prioritize the highest-value growth opportunities. Build a rigorous operating rhythm for weekly forecasting, pipeline inspection, deal progression, renewal coverage, QBRs, and performance management using Salesforce, Clari, and the relevant Customer Growth tooling. Improve productivity, average deal size, and deal velocity through AI-enabled workflows, automa