Director-Compliance-Quality Control Review at American Express in Phoenix, AZ

Job description

The Director, Quality Control Review is responsible for leading the Quality Control function supporting Global Financial Crimes Surveillance Unit (GFCSU) and U.S. Investigations Unit (USIU) operations. This role provides oversight of quality control activities across Anti-Money Laundering (AML) and other Financial Crimes Compliance processes to ensure adherence to regulatory requirements, internal policies, and established investigative standards. Leading a large organization through multiple levels of leadership, the Director is accountable for the effectiveness, consistency, and continuous enhancement of the Quality Control Program supporting both GFCSU and USIU. The role serves as a key advisor to GFCSU, USIU, and GFCC leadership on quality outcomes, emerging risks, control effectiveness, and opportunities to strengthen investigative quality and operational performance. Key Responsibilities Lead and develop a large organization of through multiple levels of leadership, fostering a high-performing culture focused on accountability, employee development, operational excellence, and continuous improvement. Provide strategic oversight of the Quality Control Program supporting GFCSU and USIU activities, ensuring consistent application of methodologies, standards, and review criteria across AML and other Financial Crimes Compliance processes. Establish and maintain quality control standards, governance practices, and reporting frameworks that support effective oversight of Financial Crimes Compliance operations. Oversee the execution of quality control reviews to assess adherence to regulatory requirements, internal policies, procedures, and investigative standards. Ensure consistency in quality control evaluations and feedback across teams, functions, and regions, promoting a standardized approach to quality assessment and issue identification. Identify emerging risks, control weaknesses, procedural gaps, and thematic trends through quality control activities and communicate findings and recommendations to senior leadership. Lead the development and enhancement of quality control reporting, metrics, analytics, and monitoring capabilities to provide meaningful insights into program performance and control effectiveness. Oversee the identification, tracking, and remediation of quality-related issues, partnering with impacted teams to ensure sustainable corrective actions are implemented and validated. Drive continuous improvement initiatives that enhance the effectiveness, efficiency, and scalability of quality control processes, methodologies, and supporting technologies. Serve as a key stakeholder for Internal Audit, Compliance Testing, and regulatory examinations involving Quality Control activities and related governance processes. Present quality control program results, key risks, trends, and remediation progress to senior leadership and governance forums. Lead workforce planning, capacity management, succession planning, and organizational development efforts to ensure the Quality Control function remains appropriately structured to support evolving business and regulatory requirements. Significant leadership experience managing managers and leading large, geographically dispersed teams within a complex, highly regulated environment. 8+ years of progressive experience in Financial Crimes Compliance, Anti-Money Laundering, Financial Intelligence, Compliance Risk Management, Internal Audit, Quality Assurance/Quality Control, or related disciplines within a financial institution, payment network, consulting firm, regulatory agency, or law enforcement organization. Deep knowledge of AML, sanctions, customer due diligence, suspicious activity reporting, and applicable regulatory frameworks, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC requirements, and related financial crime regulations. Demonstrated success designing, implementing, and leading quality assurance, quality control, compliance testing, audit, govern