Director, Commercial Onboarding and Enablement at Talkiatry

Job description

Talkiatry is seeking a strategic and entrepreneurial Director, Commercial Enablement & Onboarding to build and lead our commercial enablement function. You'll support our commercial teams within the Mindshare Referrals program, one of the company's most important growth engines. Your initial focus will be developing onboarding and enablement programs for our rapidly expanding, field-based provider partnerships team, with the opportunity to scale these programs across the broader commercial organization over time. As the first hire in this function, you'll personally own the strategy, design, and delivery of training and ongoing development. You'll assess field capabilities, identify skill gaps, and build targeted programs, playbooks, and resources that accelerate productivity and strengthen performance. Working closely with commercial leaders across Talkiatry, you'll also reinforce our cultural values, foster team development and connection, and build the habits that drive long-term success. You're the ideal candidate if you've built and scaled sales enablement programs before, understand the realities of field sales, and enjoy helping people develop and succeed. You combine strong commercial judgment with a passion for coaching and teaching, and know how to turn field experience into engaging, practical training that builds confidence and drives behavior change. This is a unique opportunity to build a critical function from the ground up, partner closely with senior leadership, and shape how Talkiatry develops and enables its growing commercial organization. About Talkiatry: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care. Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America. Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose. You Will: Key Responsibilities • Build field enablement strategy: Assess field capabilities, performance trends, and skill gaps to identify priorities and develop an enablement roadmap that improves field team productivity and effectiveness • Own new-hire onboarding: Design and deliver structured onboarding, training, and certification programs that build foundational skills, establish field readiness, and accelerate new-hire ramp • Drive ongoing training and upskilling: Develop and deliver continuous learning programs that strengthen provider engagement, relationship building, account management, and other critical field capabilities • Develop scalable playbooks and tools: Build training content, practical resources, and standardized best practices that reinforce key skills and support consistent field execution • Partner with commercial leadership: Collaborate with commercial leaders to identify development needs, align training priorities, and equip managers with the resources to reinforce learning through ongoing coaching • Measure and i