Director - Cash Operations at Hard Rock International in Hard Rock Casino Rockford

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: POSITION SUMMARY: The incumbent in this position is responsible for overseeing all operations for the Cage and Credit departments; directs and coordinates cash, count and credit operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position) Develop and oversee execution of company and property objectives and goals related to the Cage, Count and Credit. Direct smooth, efficient, cost-effective operations including labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, creating adjustments whenever possible, and monitoring compliance of full-time equivalents (FTEs) per department policy. Maintain thorough knowledge of and ensure compliance with all Gaming regulations and Title 31 regulations. Oversee staff knowledge of fraud prevention and credit scams. Oversee quality hiring, training, and succession planning processes. Direct operational functions consistent with approved budgets. Oversee and monitor department expenses regarding daily operations and payroll. Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes. Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company’s competitive position. Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. Work with casino executives, hosts, and the Credit department for the benefit of customers. Oversee guest service standards which are consistent with the property’s standards and brand attributes; respond to and resolve guest and/or employee complaints on time and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties. Develop employee training procedures relating to supervising, cashiering, and clerks. Oversee and coordinate scheduling, staffing, and ensure resolution of payroll issues. Create and implement standard operating procedures for Cash Ops, Count Ops and Casino Credit. Has credit authority as outlined in our Credit Policy. Ability to enroll patrons. Ongoing review of efficiencies in the process and procedures. Ability to perform all functions in Cash Ops and Credit. Assistance with variance resolution and reporting. Responsible for ensuring asset security in Cash Ops. Partner with all Casino Operational areas, ensuring great communication. Create, implement, and direct new functionality as introduced and compliant. Appropriate reporting to the IGC as outlined in Illinois Gaming Commission regulations. Ensure the department is compliant with internal controls, standard operating procedures, and AML/Title 31 regulations. In an emergency, may assist in the drop and count process; however not buy the drop on the same gaming day. Adheres to all Illinois Gaming Regulations. NON-ESSENTIAL JOB FUNCTIONS Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year-for-year basis) At least 5 years’ experience in the casino industry with a 4-year degree in a related field or equivalent work experience is strongly preferred. ADDITIONAL REQUIREMENTS: (Li