Director, Account Management at Mastercard

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Account Management About the Role The Director, Account Management - Enterprise Solutions role is responsible for shaping enterprise strategy, driving strategic growth of high-impact solutions, deepening executive engagement, and leading the pipeline development of emerging and white-space opportunities for a top-tier national financial institution. The role serves as a strategic integrator – connecting customer priorities to Mastercard capabilities. Focused on delivering measurable revenue growth and long-term partnership value across cross-functional teams, accountable for advancing our opportunities in Innovation, Open Banking, Artificial Intelligence, Thought Leadership, Research, Platforms, Marketing, Personalization, and Business & Market Intelligence (B&MI). You will partner closely across Account Management, Services, Product, and Data & Analytics teams to align Mastercard capabilities to client priorities, drive enterprise-level engagement, and deliver successful business outcomes. The Director will operate as a connector across teams and initiatives—ensuring consistent execution, clear prioritization, and strong alignment with our customer’s evolving needs. This is a highly visible role requiring comfort operating across multiple stakeholders, balancing strategic priorities with executional follow-through, and driving progress in a dynamic, fast-paced environment. Key Responsibilities • Deliver against aggressive sales targets for Mastercard products & services and net revenue targets for both new and existing business • Accountable for deepening and strengthening the customer relationship and driving overall customer satisfaction • Identify customer needs and priorities in emerging areas to while overseeing the delivery solutions addressing those needs • Strategic engagement across multiple stakeholder levels with identified decision makers and key influencers • Lead a significant portion of the Enterprise relationship for a national issuer, supporting strategy development, ongoing client engagement, and revenue growth • Drive annual and quarterly business planning, while aligning Mastercard capabilities to client priorities and tracking performance against objectives • Identify opportunities to expand Services and platform adoption • Lead the identification and optimization of key initiatives and platforms that enhance customer results and drives results • Support and lead high-visibility Services and Digital Labs engagements across business units and stakeholders – driving customer strategy development and organizational alignment in emerging areas • Serve as a central point of coordination across external and internal stakeholders, maintaining alignment on priorities, timelines, and deliverables • Contribute to development and delivery of client-facing thought leadership sessions, including innovation reviews and executive engagements • Support pipeline development, commercial planning, and overall account performance All About You • Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders • Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities • Strong self-starter with expert written and oral communication skills • Ability to work independently across a multitude of opportunities and initiatives • Experience supporting or leading enterprise-level client engagements, including senio