Dir-Clinical Operations at Stjude in Memphis, TN

Job description

Better at Work. Better at Life. When you work at St. Jude, you’ll join a highly collaborative work culture that inspires you every day to be your best. With opportunities for learning and growth, you can shape a career path that is right for you while also enjoying all the benefits and stability of working for a world-class institution. This includes work-life balance with generous paid time-off and on-campus conveniences that make life a little easier. Join us and you’ll quickly see why St. Jude is consistently ranked by our employees on Glassdoor as a “Best Place to Work.” The Director of Clinical Operations will serve as the key administrative contact for multiple assigned departments, with responsibilities for the oversight of all administrative and business activities. In collaboration with psychosocial leaders, plans and oversees all operational and clinical activities of assigned departments. Prepares and monitors operating and capital budgets. Coordinates activities that expedite patient flow. Ensures compliance with regulatory requirements. Collaborates with psychosocial leadership to administer the financial and budgetary processes of the assigned departments. Collects, summarizes and analyzes information while maintaining strict confidentiality. Prepares reports and statistics for use by leadership. Leads assigned departments in various projects, including team development, monitoring, guidance, work process analysis and improvement, data analysis and creative problem solving, and facilitation of various initiatives consistent with the broader goals and objectives of the institution's strategic plan. Provides oversight and implementation of the departmental strategic plan. Job Responsibilities: Lead and manage a large/ critical complex hospital/ clinical operations area/ team. Contribute to the overall hospital/ clinical operations strategy and roadmap, and drive implementation in line with institutional objectives. Drive resource planning and process development in line with strategic priorities and support the hospital/ clinical operations leadership teams. Establish and maintain relationships with stakeholders at multiple levels in the organization to drive results. Influence external stakeholders strategically through proactive engagement. Actively drive processes for team management in terms of goal setting, performance, development, and engagement. Accountable for budget management for own area. Perform other duties as assigned to meet the goals and objectives of the department and institution. Maintain Regular and predictable attendance. Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles. Managers evaluate employee performance throughout the year—specifically through the spring and fall Check In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes. Minimum Education and/or Training: Bachelor’s degree in related field required Master’s in Business Administrator or related field preferred Minimum Experience: 10+ years of progressive experience in a related area with experience managing or leading mid-large teams with focus on both achievement of objectives as well as critical skill-building. Experience working with hospital/ clinical operations systems/processes and their maintenance/ implementation, as applicable to own area. Significant experience working with relevant regulations and guidelines, and driving institutional compliance. Experience having led large-scale projects/ processes/ workflows from design through to implementation. Experience with operational mgmt., & stakeholder and resource management. Prior experience in building external connections with peers, emerging technology communities, and expert networks. Proven performance in earlier role. Licensure, Registration and/or Certification Required by Law: None Licensure, Registration