Digital Solutions Engineer at Baxter International in Petaling Jaya

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Job Summary The Digital Solutions Engineer, Greater Asia, provides advanced technical support and digital solution expertise to Baxter-authorized distributors across Greater Asia. The role is accountable for enabling distributors to qualify, design, implement, troubleshoot, and support complex, multi-component Baxter Digital solutions, while providing direct technical leadership when the complexity, risk, or strategic importance of an engagement requires Baxter involvement. All solutions must comply with Baxter technical, cybersecurity, data privacy, quality, and service standards. Serving as the regional escalation point for complex distributor-led opportunities and implementations, the role leads high-level technical discussions with distributors and customers and ensures that agreed solutions are translated into accurate requirements, specifications, and executable implementation plans. As the Greater Asia representative within the International Digital Service organization, the position connects regional execution with international service strategy, operating standards, capability development, and global technical governance. For complex, high-risk, or strategically important activities, the position is supported by International Digital Service subject-matter experts and specialist resources to provide additional technical depth, resolve escalations, and ensure alignment with Baxter global requirements. The role collaborates with distributors, customers, country teams, Regional Service, Commercial, Product, Information Technology, Cybersecurity, Quality, Regulatory, and global technical teams. The position leads through influence across a diverse, multi-country distributor network and helps build sustainable partner capability, consistent deployment practices, timely execution, and reliable customer outcomes. Essential Duties and Responsibilities Act as the Greater Asia technical authority and escalation point for Baxter Digital solutions delivered and supported through authorized distributors. Provide technical leadership for complex distributor-led opportunities, including solution qualification, solution architecture, EMR integration, interoperability standards such as HL7 and FHIR, middleware, server and network infrastructure, wired and wireless connectivity, cybersecurity, data privacy, deployment readiness, and support-model assessment. Establish, communicate, and govern Greater Asia technical standards, implementation methods, documentation requirements, and support expectations in alignment with the International Digital Service organization, Baxter global product requirements, and applicable regional quality, cybersecurity, data privacy, and regulatory requirements. Assess distributor technical capability and readiness; identify gaps and define enablement, training, certification, and improvement plans with the relevant Baxter stakeholders. Coach and enable distributor technical teams to independently design, deploy, maintain, and troubleshoot Baxter Digital solutions within their authorized scope. Where an implementation is unusually complex, high risk, or strategically important, lead the design and delivery of the Digital components and coordinate t