Digital Product Analyst at Hanmi Financial in Los Angeles, CA

Job description

SUMMARY The Digital Product Analyst will support the the day to day support and coordination of digital products within the Digital Banking Department. The Digital Product Analyst will work with the Digital Banking team to support the coordination and ongoing upleep of digital products, hep maintain strong internal controls, and contribute to delivering high quality financial services for the Bank. Ensures compliance with established company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act. REQUIRED DUTIES 1. Collaborates to gain an understanding of the bank’s digital strategy, products, services, customer needs, and competitive landscape. 2. Provides support by helping to research and coordinate technology solutions that align with Digital Banking goals and improve efficiency and service quality. 3. Conduct data-driven analyses to help identify trends, opportunities, and areas for improvement in digital banking product and services. 4. Helps prepare regular reports by maintaining performance dashboards to track key digital product metrics. 5. Assists with product launch readiness activities by coordinating with internal teams such as Marketing, Operations,Support, Training, Legal, Risk, IT, and Compliance. 6. Provides troubleshooting support by accurately assessing the customer's product issues and providing recommendations for resolving the problem. 7. Helps support communications and coordination with external partners during the onboarding and rollout of new digital products and services. 8. Assist in identifying and documenting product issues reported by users and help develop recommendations or escalate appropriately for resolution. 9. Stays informed on trends and changes in digital banking products and services to help keep the bank’s offerings relevant. 10. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. 11. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 12. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. 13. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. 14. Performs duties specific to the position and other functions as assigned. MINIMUM REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. • High School Diploma and 1-3 years of banking or financial services industry experience required. Work related experience must consist of data analytics and/or product management, through in-hous