Digital Business Operations Intern - Summer 2027 - Franklin, TN at Nissan

Job description

Location(s): Franklin, TN Job Schedule: Full-time, 12-week program Degree Level: Junior or Senior Preferred Degree: Computer Science, Information Systems, Computer Engineering, Engineering, or related field Sponsorship: Not Available Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for an IT Operations Analytics Intern to join our team in Franklin, TN. Our team focuses on bridging technology and business through operational excellence, ensuring critical systems and services support business objectives efficiently and effectively. This internship offers an opportunity to gain hands-on experience with IT operations, service management, and performance analytics while working alongside experienced professionals to drive continuous improvement initiatives. A Day in the Life: Create and maintain ServiceNow dashboards to measure operational performance from an ITIL perspective. Analyze operational data and key performance metrics to identify trends, risks, and improvement opportunities. Present dashboard results and operational insights to team members and business stakeholders. Develop recommendations to improve service delivery, operational efficiency, and overall performance. Collaborate with cross-functional teams to support operational excellence initiatives and process improvements. Participate in internship program activities, networking events, and professional development opportunities. Who We’re Looking For: Required: Must be currently enrolled in an undergraduate degree program in Computer Science, Information Systems, Computer Engineering, Engineering, or a related field. Students entering their Junior or Senior year at the start of the upcoming academic term. Strong analytical and problem-solving skills. Interest in IT operations, system administration, service management, or technology support. Ability to interpret data, identify trends, and provide actionable recommendations. Strong verbal and written communication skills. Ability to manage multiple assignments and work effectively in a collaborative environment. GPA of 3.0 or above (Candidates will be required to provide an official or unofficial transcript during the application process for verification.) Ability to perform work onsite in Franklin, TN. Preferred: Familiarity with ServiceNow or other IT service management platforms. Knowledge of ITIL concepts and operational performance metrics. Experience with data visualization, reporting, or dashboard development. Exposure to system administration, infrastructure support, or IT operations. Interest in technology operations, process improvement, and business analytics. What You’ll Look Forward to at Nissan: Connection and Collaboration: We offer Business Synergy Teams (ERGs) and opportunities for our employees to strengthen their relationships and meet people from similar and diverse backgrounds to foster a culture of belonging. Professional Training and Development: Expand your knowledge and skills through Nissan’s rich innovation offerings, seminars, learning platforms, and leadership trainings . Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. NISSAN FOR EVERYONE Peop