Development Operations Manager at Santa Clara University in Santa Clara, CA

Job description

Position Title: Development Operations Manager Position Type: Regular Hiring Range: $37.31 – $44.79 per hour. Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay Frequency: Hourly POSITION PURPOSE University Relations seeks an outstanding candidate for the role of Development Operations Manager. Reporting to an Assistant Vice President or Director within Development, this position provides advanced administrative and strategic support to assigned teams. The Operations Manager supports all development Units, including Annual Giving, Athletic Giving, Individual Giving, Institutional Giving, Philanthropy Services, and Principal Giving. The Development Operations Manager ensures the efficient and effective functioning of departmental operations, which is essential to advancing Santa Clara University’s fundraising goals. This role requires exceptional organizational skills, leadership, adaptability, and confidentiality, as well as the ability to independently manage a wide array of responsibilities with precision and professionalism. The Operations Manager must be able to multitask, meet competing deadlines, and work collaboratively across University departments. ESSENTIAL DUTIES AND RESPONSIBILITIES Operational Management and Strategic Support Oversee day-to-day operations and provide comprehensive operational and administrative support to assigned teams. Manage complex calendars, schedule meetings, organize logistics for group meetings, coordinate travel, and prepare meeting materials. Support budget development, monthly tracking, reconciliation, forecasting, and expense processing in Workday. Submit financial transaction adjustment requests (FTARs) and monitor departmental financial activity. Facilitate team hiring processes, including job postings, candidate communications, and interview coordination, and onboarding of new employees. Develop high-quality documents including reports, briefings, presentations, correspondence, and donor materials. Maintain and organize digital and print records. Submit and track vendor contracts and invoices; ensure timely submission and payment. Evaluate and recommend improvements to operational systems and workflows. Coordinate cross-team efforts and promote departmental cohesion and collaboration. Participate as a member of the Operations Manager’s SOS meetings. Fundraising and Donor Engagement Support Assist with donor, prospect, and gift management using CLARA (Blackbaud CRM database), including data entry, contact reports, reminders, gift tracking, and reporting. Draft, review, and manage gift agreements, acknowledgments, and stewardship communications. Produce donor briefings, customized proposals, and fundraising materials. Oversee events and meetings involving donors and prospects, Liaise with University partners, including Institutional Research, Finance, General Counsel, and academic departments, to support development efforts. Program and Project Management Manage logistics of strategic projects for assigned teams. Support team programming, such as the Bergin Society recognition event, the Parent and Family Leadership Council, scholarship programs, or matching gift initiatives. Utilize University resources to coordinate digital and print communications, event logistics, marketing materials, and donor engagement campaigns. Track and report program outcomes, manage databases, and analyze engagement metrics to inform strategic decision-making. Serve as a point of contact for internal and external constituents. Team Support and Development Support onboarding, training, and recognition of new team members. Organize and lead team-building and professional development activities. Provide direction to student workers or temporary staff, as assigned. Serve as a positive and proactive representative of the team and University Relations. GENERAL GUIDELINES Recommend and implement changes to improve quality and service. Maintain excellent rela