Dev Ops Engineer at NCR Voyix in Atlanta, GA

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title: Dev Ops Engineer Location: Atlanta, GA Job Description: The primary responsibility of this role is to design, implement, deploy, and support systematic cloud and AI-agent solutions that align with the organization’s technical, security, operational, and management standards. The Cloud DevOps Engineer will own reliable deployment patterns for AI agents and Model Context Protocol (MCP) servers, troubleshoot complex platform issues, and apply DevOps principles and best practices. This position provides operational support for Microsoft Azure and Google Cloud Platform (GCP) environments. Responsibilities include day-to-day incident resolution, service restoration, platform administration, and the secure deployment of cloud infrastructure, AI agents, MCP servers, APIs, and supporting services through automated CI/CD pipelines. The role requires strong collaboration and communication skills. The successful candidate will work within a global organization, partner with colleagues across multiple locations and cultures, and communicate effectively with team members and stakeholders who have varying levels of technical expertise. A strong aptitude for learning and applying new technologies is essential. Key Areas of Responsibility: The team is responsible for meeting documented service-level agreements and defined platform availability targets within a 24x7x365 operating model. Key responsibilities include: · Diagnose and resolve technical, operational, and software issues affecting installed systems and cloud services. · Implement, administer, and support Microsoft Azure services, including Virtual Machines, Azure Data Factory, Azure Databricks, App Service, Logic Apps, Microsoft Entra ID, Azure networking, Azure Storage, security services, and identity controls such as MFA, SSO, SAML, RBAC, and Conditional Access policies. · Implement, administer, and support Google Cloud services, including Cloud Run, BigQuery, Databricks, Customer Experience (CX) Agents, Dialogflow, Artifact Registry, Cloud Storage buckets, and Google Cloud networking services. · Design, deploy, configure, and operate production-ready AI agents across approved cloud platforms, including versioning, environment promotion, secrets management, access controls, observability, rollback, and operational support. · Deploy and operate Model Context Protocol (MCP) servers and integrations, including secure authentication and authorization, tool and resource configuration, network controls, logging, monitoring, vulnerability remediation, and controlled release management. · Develop and maintain reusable CI/CD scripts and pipeline templates that automate application, agent, MCP server, infrastructure, configuration, test, security-check, and deployment workflows. · Diagnose environmental and platform issues and coordinate with vendors when escalation or specialist support is required. · Plan and schedule the installation of core infrastructure and associated supporting components. · Monitor, track, analyze, and compare system performance using testing, observability, monitoring, and analysis tools. · Respond to system alerts, assess operational impact, and reprioritize work as circumstances change. · Create and present clear technical information for both technical and non-technical audiences. · Contribute technical content to operational procedures and regularly review documentation for accuracy and completeness. · Work toward defined objectives, manage priorit