Detection & Investigation Analyst Lead: Outbound Zelle Transaction: Monday - Friday: 12:30 - 9:00 pm EST at PNC Financial Services in Birmingham, AL

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. As a Detection & Investigation Analyst Lead within PNC's Fraud Detection Organization - Outbound Zelle Transaction, you will be based in Pittsburgh PA, Birmingham AL, Strongsville OH, Louisville KY, or Denver CO. As a Detection & Investigation Analyst Lead your key responsibilities will include, but are not limited to: • Outbound Zelle fraud support • Analyzing cases generated from the enterprise fraud detection systems • Talking with customers whose transactions are suspicious of potential fraud. • Card Free ATM fraud support • Analyzing cases generated from the enterprise fraud detection systems • Reporting of suspected fraud • As requested, tasks to help sustain and improve department processes and procedures. Monday - Friday: 12:30 - 9:00 pm EST Preferred system experience: • Actimize • Service Browser • BlueZone (Mainframe/COR) • EDGE • Excel • ZAP • Genesys • Innovis • Web Browsers • WebView • Verint PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff. Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements. Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate. Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies Competencies Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communicatio