Desktop Support Engineer II at The Wonderful Company in Los Angeles, CA

Job description

Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc... Information system hardware configuration and repair. Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization Work with Vendors to perform repairs as needed. Computer moves, adds & changes. Operating system reloads. Install and configure software for The Wonderful Company based on the information systems policies and procedures. Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting. Printer maintenance - moves, adds, changes, toner/ink supply management. Backup for general telephones including: Telephone new user setup & training. Telephone general troubleshooting. Coordinate with vendor for service / repair. Physical layer (wiring) connectivity. Mobile device management Primary point of contact for helpdesk calls. Secondary point of contact for chat support A.A degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience. A+ certification preferred. Working knowledge of Microsoft products - Word, Excel, Access, Outlook, PowerPoint, etc. Experience with Oracle system a plus. Interpersonal skills. Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience. Must be able to be sensitive to cultural and bilingual issues. Superior customer service skills. Excellent written/verbal communication skills. Strong organizational and time management skills. Ability to work independently and creatively even under pressure/time constraints. Pay Range: $30.00 - $33.00 an hour. Final compensation will be dependent upon skills & experience. Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:  24/7 online physician consultations  virtual mental health resources  life coaching  engaging employee community groups  cash rewards for healthy habits and fitness reimbursements  library of on-demand fitness videos  Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.  Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.  Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.  Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.  Building a Healthy Society:  To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit  csr.wonderful.com . Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.  The Wonderful Company is a privately held $6 billion global comp