Desktop Engineer (Contractor) at Allogene Therapeutics in San Francisco, CA

Job description

About Allogene: Allogene Therapeutics, with headquarters in South San Francisco, is a clinical-stage biotechnology company pioneering the development of allogeneic chimeric antigen receptor T cell (AlloCAR T) products for cancer and autoimmune disease. Led by a management team with significant experience in cell therapy, Allogene is developing a pipeline of “off-the-shelf” CAR T cell product candidates with the goal of delivering readily available cell therapy on-demand, more reliably, and at greater scale to more patients. About the role: We are seeking an experienced Desktop Engineer to manage and support the organization’s endpoint and workplace technology environment across Windows and macOS devices. This role owns day-to-day endpoint operations and helps ensure corporate laptops and desktops remain secure, compliant, patched, reliable, and productive within a Microsoft-centric environment. The successful candidate will combine strong endpoint engineering skills with a hands-on, customer-focused support approach. This role is a tier 3 escalation. The role can be based remote or can be based onsite at the South San Francisco offices. Responsibilities: Endpoint Management and Configuration Administer and maintain enterprise desktop management platforms for Windows and macOS devices without dependency on a single technology or vendor. Develop, implement, and maintain device standards, security baselines, configuration profiles, compliance policies, and enrollment settings. Manage the complete endpoint lifecycle, including procurement coordination, enrollment, provisioning, deployment, refresh, reassignment, and secure retirement. Monitor endpoint health and compliance, investigate configuration drift, and remediate devices that fall outside established standards. Automate repeatable deployment and configuration activities using appropriate scripting and administration methods. Software Deployment and Application Management Packaging, testing, deployment, maintenance, and removal of windows/third party applications across supported endpoint platforms. Experience with Microsoft Intune, JAMF, and Automox are considered an additional qualification. Maintain standard application catalogs and self-service delivery capabilities where appropriate. Coordinate application upgrades, compatibility testing, licensing considerations, and rollout communications. Troubleshoot failed installations, application conflicts, performance issues, and deployment errors. Patch and Vulnerability Management Plan and execute operating system, browser, firmware, driver, and third-party application patching based on defined maintenance schedules and risk priorities. Monitor patch deployment success, investigate failures, and drive remediation of noncompliant or vulnerable endpoints. Coordinate urgent security updates and out-of-band maintenance in partnership with Information Security and Infrastructure teams. Endpoint Security and Compliance Implement and maintain endpoint security settings, including encryption, host firewall, local privilege controls, device restrictions, authentication-related configurations, and approved security baselines. Partner with Information Security to investigate endpoint alerts, remediate vulnerabilities, support incident response, and reduce endpoint risk. Apply configuration and software changes through documented testing, approval, deployment, validation, and rollback practices. Microsoft 365 and Identity-Integrated Workplace Support Configure and support Microsoft 365 settings that affect endpoint access, productivity, collaboration, device compliance, and the end-user experience. Troubleshoot endpoint integration with cloud identity, authentication, productivity applications, collaboration services, email, file access, and device compliance controls. Support user onboarding and offboarding activities, including device readiness, application access, licensing coordination, profile configuration, and secure device return