Design Service Specialist at GAF in Port Neches, TX

Job description

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. Job Summary The Design Service Specialist serves as a functional subject matter expert of GAF product line applications, specifications, and guarantee/warranty coverages. By providing exceptional technical sales support, this position ensures that installations adhere to manufacturer and industry requirements, and technical application variances are reviewed and processed. Technical support will be required for assembly letters, wind calculations, wind addendums, PV solar applications, product design and development, claims and complaints associated with GAF commercial products and applications, as well as future strategic initiatives. This position will require communication with stakeholders such as roofing contractors, property owners, and design professionals, in addition to GAF's, Sales, Sales Operations, Legal, Guarantee Services, Warranty Claims, Marketing, and R&D organizations. Essential Duties Provide technical roofing application support across project lifecycle from specification to guarantee issuance. Manage typical and atypical technical product and application requests such as: Locates, reviews, and interprets product information through various sources including but not limited to GAF published literature, code agencies i.e. Underwriters Laboratories, Factory Mutual, and Miami DADE Assembly letters, Wind calculations, Wind Addendums, Technical variances Review field inspection reports to determine proper roof compliance per manufacturer and industry standards. Mitigate liability and risk by accurately identifying guarantee exclusions and documenting addendums, when necessary. Review technical roofing application information during the commercial roofing guarantee registration process. Contact contractors, design professionals, and GAF’s sales personnel to confirm and obtain accurate registration information if required. Prepare adhoc technical correspondence to assist with project compliance, project modifications, guarantee transfers, PV solar applications, and warranty repair procedures. Provide field-related technical assistance by reviewing CAD architectural details, product application instructions, and PV solar array installations. Research, analyze, and disseminate project information associated with guarantee/warranty claims. Provide support for the guarantee/warranty-related repair invoices to ensure proper compliance with manufacturer recommendations. Ensure repair costs are in sync with market expectations. Provide cross-functional support for Sales Operations related activities associated with GAF contractor programs. Participate in strategic initiatives and projects related to claims/warranty workflows, software development, and product design. Research, analyze, and disseminate department productivity reports when required. Qualifications Required H.S. Diploma or General Education Degree (GED) Bachelor’s Degree in Arts/Sciences (BA/BS) from an accredited college institution is preferred Preferred One or more years of related work experience Travel Requirements : 0-5% General Knowledge, Skills and Abilities Previous experience with construction contractor programs and construction materials sales support is a plus. Preferred Commercial field construction experience is a plus Preferred Technical knowledge of general exterior constructio