Deployment Strategist (Payor) at Hippocratic AI in Seattle, WA

Job description

Role Mission As Deployment Strategist for Payors at Hippocratic AI, you will lead customer deployments that translate AI into measurable operational outcomes for health plans and payor organizations. You will work closely with customers to plan implementations, coordinate cross functional teams, drive adoption, and ensure each deployment delivers value in complex administrative, care management, and member facing workflows. This role exists because successful deployment in payor environments requires more than strong execution alone. It requires someone who understands payor operations, can navigate complex stakeholder groups, can connect product capabilities to business and clinical priorities, and can guide organizations through implementation and change. You will serve as both a strategic partner and an execution lead, helping customers move from initial planning through launch and long term impact. What You Will Accomplish Own your first major outcome: By day 90, you will have supported or led your first major payor deployment through a successful implementation milestone, built strong working relationships with key customer stakeholders, identified operational risks and dependencies early, and contributed to deployment playbooks that improve consistency and speed across future implementations. Drive lasting impact: At 12 months, you will have led multiple payor deployments across a range of customer environments and use cases, become a trusted partner to customer and internal teams, helped standardize implementation processes and operating rhythms, and directly contributed to faster time to value, stronger adoption, and more scalable delivery across the payor segment. The Team You’ll work alongside implementation managers, engineers, product managers, customer success partners, and clinical experts, partnering closely with customers while staying deeply connected to internal cross functional teams. You’ll operate with significant ownership, balancing strategic customer guidance with detailed execution. This is a team that values customer obsession, operational rigor, clarity, and practical problem solving in real healthcare environments. What You'll Do • Lead deployment planning and execution for payor customers, ensuring clear timelines, ownership, milestones, and successful implementation outcomes • Partner with customer stakeholders to understand business priorities, operational workflows, compliance considerations, and implementation constraints, then translate them into actionable deployment plans • Coordinate across deployment, product, engineering, and customer facing teams to keep implementations aligned and moving forward • Drive implementation readiness, including stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation • Identify blockers early and proactively resolve issues that could affect go live timelines, member experience, internal operations, or customer outcomes • Help customers navigate rollout and adoption by setting expectations, building trust, and guiding them through organizational change • Capture learnings from deployments and turn them into repeatable playbooks, templates, and best practices that improve future implementations • Use deployment insights to inform internal product and process improvements, helping the organization deliver more effectively at scale Location Requirement This is an onsite role based in the Seattle, Washington area, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Menlo Park, CA) for strategic planning and team sessions Required Qualifications • Experience in deployment, implementation, customer success, strategic operations, consulting, or a related customer facing role, ideally with enterprise or healthcare customers • Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics, either through direct experience in health plans or through cus