Dealership Service Manager at Boateka Clearwater at Brunswick

Job description

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview : As part of the talented service team, the Service Manager oversees all aspects of the service department's operations and supports the full lifecycle of company-owned and customer vessels, from fleet service and maintenance through refurbishment and resale. This role is responsible for ensuring staff are properly trained and equipped with the knowledge, resources, and tools needed to efficiently complete service-related activities while maintaining high standards of safety, quality, and customer satisfaction. The Service Manager leads service operations, fleet boat maintenance strategies, refurbishment initiatives, and regional technician support to drive operational excellence and business performance. Success in this role requires strong leadership, industry knowledge, critical thinking, logistical planning, and a commitment to developing high-performing teams. The Service Manager must possess expertise in warranty administration, repair operations, service writing, parts management, customer relations, and technician development while fostering a collaborative culture focused on delivering exceptional service throughout the vessel ownership lifecycle. At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions : Recruits, hires, trains, and supervises all department personnel. Oversees the refurbishment and readiness of fleet boats to support sales initiatives, ensuring vessels meet quality, safety, and presentation standards prior to sale. Provides leadership and oversight for technicians supporting regional FBC maintenance operations, ensuring service quality, consistency, resource allocation, and timely completion of maintenance activities. Monitors and assures efficient completion of all current and future service jobs. Maintains a positive rapport with department staff. Upholds positive customer relations and fields all customer-related issues, concerns, and inquiries. Provides a safe working environment by abiding by local, state, and federal workplace regulations as well as internal policies that protect staff and customers. Monitors and adjusts labor and physical resources to promote year-round profitability through expense ratio control. Ensures the department has all parts, tools, and equipment necessary to function seamlessly. Continually monitors key metrics (i.e., technician efficiency and productivity) and provides constructive feedback to achieve department goals. Ensures adequate and effective interdepartmental communication and collaboration. Communicates effectively with customers through a variety of mediums. The service manager may also perform duties of additional staff when needed including Service Writer, Technician, Rigger, Warranty Specialist, Parts Specialist, and Lot Crew. Anything else needed or asked upon. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications: Excellent verbal and written communication skills Excellent customer service and communication skills Minimum of two years previous management experience in a similar industry Demonstrated ability to multi-task and manage human and physical resources Ability to monitor and analyze key performance metrics Ability to maintain positive relationships with staff and customer Proficiency with all Microsoft Office products Preferred Qualification