Deal Desk Manager at Stoïk in Paris

Job description

About Stoïk Stoïk protects European SMEs and mid-sized companies against cyber risk. Founded in 2021, Stoïk is a cyber insurer that combines cyber insurance with our own security tools, managed services and an in-house incident response team (CERT), so we support companies before, during and after an attack. Our CERT sees first-hand which attacks cost companies money, and that shapes the prevention we build. Our ambition: become the CISO of Europe. 15,000+ companies protected across 7 European markets 2,000+ broker partners 300+ incidents handled by our CERT every month 200+ people, backed by €70m+ from a16z, Alven and Munich Re What you'll do Your job is to build the Deal Desk from the ground up. You will own everything that happens to a contract along the customer journey, outside commercial negotiation. The scope is cross-product: you will work on both our insurance contracts and our cyber contracts (licences and security services), in every country where we operate. Cash collection Drive the collection of amounts owed by clients and partners Track overdue payments, run follow-ups and escalate when needed Build and monitor collection KPIs such as DSO, outstanding balance and bad-debt rate KYB: Know Your Broker Ensure our broker distribution network meets compliance requirements Collect, verify and keep partners’ regulatory documentation up to date Design compliance processes for broker onboarding and ongoing monitoring, working with Legal and Compliance Licence overage billing Identify and bill cyber licence overages every month, whether direct or through our MSP partners Work with Sales to review significant cases Make sure billing is accurate, traceable and clearly explained to the client Non-commercial contract amendments Handle administrative changes such as payment methods, contract dates, company registration number (SIREN), address and similar updates Keep data consistent across our tools (CRM, billing, management systems) Set clear processing times and meet them Special contracts for CrowdStrike and SentinelOne Track actual licence consumption and bill it accurately Reconcile vendor invoices with client billing Spot discrepancies early and raise them with the right teams Beyond that Document and automate Deal Desk processes so they hold up as we grow Be the go-to person on these topics for Sales, Success, Finance and Legal