Deal Desk Manager at Adobe in Dublin

Job description

The Opportunity In this role, you will lead a Dublin-based team of Deal Desk Analysts who provide fast, reliable deal support for Adobe's enterprise transactions across the Central, UK&I, and Western EMEA regions. Your team supports deals spanning Adobe's Customer Experience Orchestration (CXO) and Creativity and Productivity (C&P) businesses, and the environment is high in both pace and volume: a large flow of time-sensitive transactions that need to move quickly without giving up quality or compliance. You will translate Global Deal Desk strategy into clear goals for your team, own the day-to-day quality and timeliness of their work, and coach each analyst as they grow. You will also be a trusted partner to Sales, Finance, Product, and the other teams across the go-to-market ecosystem, the person they rely on to keep deals moving and to bring clarity when questions arise. What You'll Do • Translate Global Deal Desk strategy into clear, measurable goals for your team, and help each person see how their daily work connects to the bigger picture. • Own the quality, timeliness, and compliance of your team's deal support, making day-to-day prioritization and coverage decisions and holding approval authority within your scope. • Ensure your team applies pricing, bookings, and risk guidance correctly, and escalate the structural or non-standard tradeoffs that need a broader decision. • Keep a high volume of transactions moving quickly and accurately, driving consistent, reliable execution against your team's operational targets through close involvement and coaching. • Manage team capacity, coverage, and prioritization to ensure consistent support during peak periods, quarter-end cycles, and employee absences. • Look for friction in recurring work and help make it simpler and more repeatable so the team runs smoothly as volume grows. • Directly manage and coach a team of approximately six to eight Analysts, building role clarity and giving regular, direct feedback that helps them develop. • Own your team's working relationships with Sales, Finance, Product, and support partners across EMEA, and handle routine escalations with credibility and data. • Lead your team through change, supporting adoption of new processes, tools, and ways of working, and modeling the values and behaviors expected across Deal Desk. • Recruit, onboard, develop, and retain top talent while building a strong pipeline of future Deal Desk analysts. What Makes Someone Successful • Leads through others: Finds real satisfaction in the success of the team, and coaches each person to do their best work rather than stepping in to do it for them. • Owns the outcome: Takes accountability for the quality, timeliness, and compliance of everything the team delivers, and makes clear prioritization calls under pressure. • Keeps things moving: Thrives in a fast, high-volume environment and helps the team turn work around quickly without letting quality or consistency slip. • Builds trusted relationships: Earns credibility with Sales, Finance, and other partners, and uses data and sound judgment to resolve escalations and align people around a shared result. • Steadies the team through change: Brings a calm, constructive tone to new tools and processes, and models the behaviors they expect from the team. Preferred Experience • 3+ years of people leadership experience, ideally leading a team in a Deal Desk, pricing, finance, sales operations, or related function. • 5+ years in Deal Desk, Finance, Sales Operations, or a related field, ideally in the software or technology industry. • Proven ability to build relationships with and influence cross-functional teams and their leaders toward shared objectives. • Experience reading, writing, and interpreting enterprise contract language. • Strong understanding of software revenue recognition and order-processing principles. • Comfortable working in a fast-paced, high-volume environment across multiple markets and time zones. • Exper