Dairy Support Specialist at Feanix Biotechnologies

Job description

About Feanix Bio Feanix is rebuilding animal breeding from the genome up. We’re a YC-backed startup using whole-genome sequencing and custom ML models to help dairy farmers make better breeding and herd management decisions. Our technology is genuinely novel: we can sequence a full genome from a single hair at a fraction of traditional industry costs, our models achieve ~90% prediction accuracy on traits where existing approaches sit closer to ~30%, and we’re pioneering farm-specific genomic predictions that turn genetics into practical, actionable decisions. That technology is translating into real adoption. In a short time, we’ve grown to serve roughly 1% of the U.S. dairy industry, with many customers in the pipeline. We started with dairy because our founders grew up on dairy farms and understand firsthand the problems we’re solving. But genetics is foundational to every agricultural industry, and dairy is only the beginning. We’re building Feanix with a small, high-caliber team where people have meaningful ownership and work end to end. There are no unnecessary layers and very little room for busywork — just difficult problems at the intersection of biology, data, and software that haven’t been solved before. If you’re exceptional at what you do and want your work to have a measurable impact on an entire industry, we’d love to build it with you. About the Role Feanix is looking for a Dairy Support Specialist to work directly with our dairy customers and help ensure they get real, measurable value from our product. This is a unique role that combines dairy expertise, customer support, herd management software, data quality, and hands-on problem solving . You will be one of the primary people our farmers rely on when they have a question, something doesn't look right, or they need help understanding and acting on a Feanix recommendation. Dairy experience is essential. Our customers are experienced dairy owners, managers, herdsmen, and operators. To earn their trust, you need to understand how a commercial dairy actually operates, speak their language, and be comfortable discussing herd management and economics with them. You do not need to come in as a data scientist. We can teach much of the analysis and our technology will do a significant portion of the heavy lifting. What is much harder to teach is dairy judgment, herd management software fluency, curiosity, and the ability to recognize when something simply doesn't look right. This is also not a traditional Customer Success role. You will spend meaningful time working directly with farm data, auditing product outputs, troubleshooting herd management software, and investigating issues. You need to be equally comfortable talking with a frustrated dairy owner and digging into their herd records to figure out what happened. Feanix is an AI-native company, and we expect the people who join us to work that way too. We aren't looking for someone who occasionally uses AI to search for information, polish an email, or make a spreadsheet easier. We want people who have integrated AI deeply into how they work—using it to move faster, investigate problems, analyze information, automate repetitive work, create better outputs, and dramatically increase what they can accomplish. You should already have examples of ways you've changed your own workflows because of AI. We're interested in people who naturally ask, "How can I use AI to do this faster or better?" before defaulting to a manual process. What You'll Do Support Your Farms You will own the day-to-day support relationship for a group of customer dairy farmers. You'll become someone our farmers know and trust—whether they're calling because something is working incredibly well, they don't understand a recommendation, something looks wrong, or they're frustrated and need help. You'll conduct regular farm check-ins, prepare agendas and reports, walk customers through their Autopilot decisions and results, and make sure open issue