Customer Value Agreement (CVA) / Condition Monitoring (CM) Operations Consultant at Caterpillar in Nishi-ku Yokohama-shi

Job description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Asia Pacific Distribution Division (APD) is seeking a Customer Value Agreement (CVA) / Condition Monitoring (CM) Operations Consultant to join our team. In this role, you will drive cross-functional collaboration across the matrix to improve how CM-enabled solutions and CVAs are executed. You will work with internal business units to set dealer engagement priorities, lead the development of corrective action plans, and help industry teams and districts carry out these plans across Asia Pacific to deliver measurable customer outcomes. What You Will Do: Customer Value Agreement · Guide Caterpillar field representatives in assessing dealers' end-to-end CVA processes to identify and resolve execution gaps. · Serve as primary point of contact for Caterpillar field representatives on CVA operations and CVA Execution (Differentiated Dealer Capabilities -DDC) · Lead dealer CVA capacity and capability analyses so dealers can deliver the uptime, productivity and lifecycle value customers expect from their agreements. · Own APD Product Support Operations reporting (CVA, CM, Technician Capacity & Capability and Service Response), delivering timely insights that improve dealer performance and customer outcomes. Condition Monitoring · Lead the execution and deployment of Condition Monitoring (CM)-Enabled Solutions Capacity & Capability initiatives. · Guide Caterpillar field representatives in assessing CM operations at priority dealers to identify and resolve execution gaps. · Work with the CSGR Uptime team to align APD CM priorities with global Uptime programs and drive dealer adoption. · Build dealer CMA capability through gap assessments, training and certification so CM insights become customer actions. Cross-Functional Collaboration & Performance Management · Strategic Alignment: Drive collaboration across the matrix to make CM-enabled solutions and CVA execution more effective. · Prioritization: Work with internal business units to set dealer engagement priorities based on potential impact. · Execution: Lead the development of corrective action plans and help industry teams and districts carry them out. · Governance: Represent APD in regular collaboration and performance reviews with business partners. · Reporting: Own APD Product Support Operations reporting (CVA, CM, Technician Capacity & Capability and Service Response), delivering timely insights that improve dealer performance and customer outcomes. What you have: Bachelor Degree with 10 years of related work experience. Experience with dealer-facing or customer-facing roles, with Operations, Equipment Management, Products and Commercial expertise. Influence: Ability to coordinate CVA specialists across SFM, lead generation, digital and service operations. Collaboration: Strong interpersonal skills to handle sensitive issues and drive change with dealers and Caterpillar teams. Project Management: Experience leading dealer assessments and gap-closure projects. Busines