Customer Success Representative I at Lamb Weston

Job description

Title: Customer Success Representative I Location: Statewide Multi Use, OR Job Requisition ID: Req-272140 Time Type: Full time About Lamb Weston You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you. Job Description Summary Acquires sales skills and product knowledge to perform entry level sales activities at the store level (merchandising, displays, set-ups, order writing, distribution, stock management) or to support account sales (preparing background sales call information/research and follow up), Typically calls on and makes recommendations to grocery supervisors and small, local customers or works with experienced sales representative on account or operator sales within assigned geography. May call on prospects to enhance business development. Job Description Key Responsibilities Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information. Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales. Maintain accurate customer and operator data in Salesforce. Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts. Identify early churn risks and represent the voice of the customer to improve the end‑to‑end customer experience. Field & Marketing Support Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration. Partner with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up. Act as a connector across teams to drive alignment and solution‑focused execution. Distribution Support Support distributor and operator partnerships through collaboration, training, and education. Enable growth through promotions, innovation support, insights, and operational coordination. Provide foodshow support when needed to help drive engagement and execution. Basic & Preferred Qualifications Education: Bachelor’s degree in business, Marketing, or a related field preferred. Experience: 1–2 years of related sales or customer‑facing experience in the foodservice industry Technical Skills: An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies. Communication Skills: Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus. Business Acumen: Demonstrated business and financial management skills with a strategic, results‑oriented mindset. Customer Focus: Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience. Travel is up to 15% (local with occasional overnight). Industry-Competitive Benefits Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include: Health Insurance Benefits - Medical, Dental, Vision Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts Well-being programs including companywide events and a wellness incentive program Paid Time Off Financial Wellness – Industry leading 401(k) plan with g