Customer Success Placement Student at Box in London

Job description

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Content powers how modern businesses work, and our Customer Success team ensures that our enterprise customers unlock the full power of Box. As a Customer Success Placement Student, you will act as a trusted advisor and partner to world-class organizations, helping them make a successful leap to the cloud and transform how their teams collaborate securely. During this 12-month placement, you will work directly alongside experienced Customer Success Managers across EMEA (London, Paris, Munich, Amsterdam) on real business challenges. You'll gain end-to-end exposure across customer engagement, data analytics, product adoption, and project management—making a tangible impact on customer retention and digital transformation while building fundamental skills for your future technology career. WHAT YOU'LL DO Collaborate with Customer Success Managers across EMEA on client-facing initiatives, marketing campaigns, and customer community engagement. Analyze customer health metrics and quantitative data to generate actionable insights for team leadership and enhance operational rigor. Support product adoption and optimization strategies to help enterprise clients maximize the business value of Box AI and Intelligent Content Management. Delivering regular, structured customer contact across the renewal cycle through newsletters, targeted adoption campaigns, workshops, and webinars. Assist in driving customer retention initiatives and proactively identify trends to function as the internal voice of the customer. Coordinate cross-functional projects with Sales, Marketing, Consulting, Support, and Product teams to deliver seamless customer experiences. Create high-quality, engaging content for internal executive updates (All-Hands, QBR decks) and external client communications. Lead a continuous improvement initiative focused on streamlining and optimizing internal customer success workflows. Live the Box value to "Take risks. Fail fast" by bringing fresh perspectives, experimenting with new ideas, and contributing to best-in-class programs. WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. Education: Studies in Business, Management, or Technology fields or related and currently enrolled as an undergraduate student on a recognized university sandwich/placement course returning to complete your final year of study in Autumn 2029. Work Authorization: Unrestricted right to work in the UK for the full duration of the 12-month placement. Relationship & Communication Skills: Proven ability to build positive relationships, communicate clearly, and collaborate effectively across teams