Customer Success Partner, Mid-Market at Creator IQ

Job description

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Customer Success Partner, Mid-Market As a Customer Success Partner, Mid-Market at CreatorIQ, you will nurture strong, collaborative partnerships with a portfolio of high-value mid-market customers, supporting them in achieving meaningful outcomes through their influencer marketing programs. You’ll work closely with customers to understand their goals and thoughtfully align them with CreatorIQ’s platform capabilities, encouraging long-term adoption and program success. You’ll cultivate trusted, multi-threaded relationships with key stakeholders—both virtually and in person—serving as a compassionate, proactive partner throughout the customer lifecycle. Customer Success Partners are deeply knowledgeable about our platform, attuned to influencer marketing strategy, and committed to creating measurable, positive business impact. You will be evaluated on gross retention, platform adoption, and customer health as you guide your accounts through a supportive, value-driven, and outcomes-focused journey. What you’ll do: • Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals. • Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements. • Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools. • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives. • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale. • Partner with Product Support to route technical questions and product-related issues for efficient resolution. • Collaborate with Services Team to deliver custom insights when customers require data analysis beyond platform capabilities. • Maintain account plans that identify customer goals, areas of risk, and expansion opportunities. • Maintain retention ownership for your book of business, proactively identifying risks and partnering cross-functionally to mitigate churn. • Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements. • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ?