Customer Success Manager, Economic Intelligence, Advisors Client Services at Mastercard in Toronto, ON

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Success Manager, Economic Intelligence, Advisors Client Services Our Purpose: We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. All About Us: The Client Services team is a key differentiator for Mastercard, providing the innovative services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Leveraging data and insights garnered from within and beyond our network, we provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Services, the Economic Intelligence (EI) Solutions provide unique, tailored macro-economic and location insights across geographies, markets, and sectors, based on proprietary Mastercard, as well as third-party data. By combining market intelligence and consumer buying behavior, our compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies etc. drive efficiency and value, enabling our customers to solve critical business problems. The role will lead initiatives to support the growth and scalability of the EI product suite in the region. All about the Role: Make an Impact as a Customer Success Manager, Economics Intelligence Solutions, Advisors Client Services Advisors Client Services is a client-facing team that partners with customers and helps them drive measurable value by: • Building strong credible relationships with our clients and internal stakeholders • Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions • Analyzing and synthesizing Mastercard proprietary data and third-party data to generate valuable and actionable insights, helping our clients make strategic business decisions • Managing the delivery of new and complex EI products and solutions to our customers • Partnering with our product and sales teams to ensure clear communication to our customers, including developing and maintaining customer support and sales materials • Acting as the knowledge expert on EI products and solutions and the most effective means of implementations • Reducing customer churn in supporting renewals and driving customer expansion. As a Junior Customer Success Manager, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers. Your Responsibilities: • You will act as a coach for our customers. Your coaching efforts will support our customers in impl