Customer Success Manager at Pigment in Paris

Job description

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs.This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts. The role is hybrid, meaning 3x per week at the office. Remote work is not possible for this role. What you'll do: • Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer. • Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio. • Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption • Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. • Lead the development of the Pigment community through thought leadership, events, and developing best practices. • Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap. Who you are: • You have significant experience in customer success, account management, or a similar role within a software/SaaS company. • You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion. • You have experience with AI customer engagement strategies, automation technologies and platforms. • You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion. • You have curiosity in new technology adoption and enjoy working with best in class Products. • You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation. • You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels. • You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment. • Fluent both French and English. • You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams. What we offer: • Competitive package • The best health insurance with Alan Blue entirely free for you and your family • Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility • Subscription to Egym Wellpass (ex-Gymlib) for full access